Alert

Today's Alerts:

City Offices Closed for Thanksgiving • Water Portal Launch Update •Three Leaf Collection Options

Published 11/20/2025 at 6 a.m. Updated 11/20/2025 at 9 a.m.

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Thank you for printing this page from the City of Raleigh's Official Website (www.raleighnc.gov)
https://raleighnc.gov/water-and-sewer/services/utilities-customer-service
11/20/2025 8:18 am

Utilities Customer Service

Updated: Nov 20, 2025

Raleigh Water Self-Service Update - Nov. 18

  • We are working diligently to improve the registration process in the new Raleigh Water Self-Service portal.
  • If you have already registered, you can login as needed. If you previously had issues registering you will be contacted by email with additional information.  
  • If you need to make a payment, you can do so through our Pay as Guest option or through our over the phone service 888-905-3169.
  • Please check back on the site for additional status updates. Should you have any questions, please contact raleighwaterselfservice@raleighnc.gov.
  • Late fees and service disconnections are suspended until further notice.

Helpful Links

Report a Problem

Report a Leak
Report a Sanitary Sewer Overflow
Report a Missed Waste Collection

Payments

Make a Payment Online
Utility Payment Options
Request a Billing Adjustment
Payment Assistance
Payment Plans for Unpaid Utility Accounts
Project Share
Budget Billing Program

Account Services

Start, Stop, or Transfer Service
Manage Your Utility Account
Utility Bill Explained

Solid Waste

Leaf Collection Options
Solid Waste Services

Other

Landlord Utility Billing Program
Cross Connection Program
Hydrant Meter Rental
'Your Service Connection' Newsletter

Report a Leak

To report leaks or damage to fire hydrants, water mains, and water valves please call 919-996-3245. 

Customer Care Operating Hours

DaysHours
Monday- Wednesday8:30 a.m. - 5 p.m.
Thursday9 a.m. - 5 p.m.
Friday8:30 a.m. - 5 p.m.

Customer Care and Billing will be closed on City holidays.

Frequently Asked Questions

Read our list of frequently asked questions for utility bills to see if you find the answer you are looking for.

If you don't find the answer to your question, check out other sections of our City's website or contact a Customer Service Representative at customercare@raleighnc.gov.

Customer Alerts

Private companies may contact you regarding water testing and/or protection coverage for sewer and water lines. The City of Raleigh does not endorse these programs. Read more about customer alerts.

Customer Care and Billing

 

Raleigh Water Self-Service

Utility Bill Frequently Asked Questions

Customer Satisfaction Survey

Contact

 

Customer Care and Billing
Raleigh Water Self-Service
Payments: 888-905-3169

For service during normal business hours and after hours for emergencies, call 919-996-3245.
customercare@raleighnc.gov

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Service Categories:
Water and Sewer Development Review