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https://raleighnc.gov/water-and-sewer/services/utilities-customer-service
08/15/2025 1:59 pm

Utilities Customer Service

Updated: Aug 15, 2025

Please Note:

Our utility payment portal and call center will have reduced capabilities from August 21-24 due to scheduled system updates. During this time, online and phone payments won't be available, and our team will have limited access to customer accounts. We appreciate your patience as we work to improve our services! All services will be restored on Monday, August 25. 

Read more about the impacts on customers. 

Helpful Links

Report a Problem

Report a Leak
Report a Sanitary Sewer Overflow
Report a Missed Waste Collection

Payments

Make a Payment Online
Utility Payment Options
Request a Billing Adjustment
Payment Assistance
Payment Plans for Unpaid Utility Accounts
Project Share
Budget Billing Program

Account Services

Start, Stop, or Transfer Service
Manage Your Utility Account
Utility Bill Explained

Other

Landlord Utility Billing Program
Cross Connection Program
Hydrant Meter Rental
'Your Service Connection' Newsletter

Report a Leak

To report leaks or damage to fire hydrants, water mains, and water valves please call 919-996-3245. 

Customer Care Operating Hours

DaysHours
Monday- Wednesday8:30 a.m. - 5 p.m.
Thursday9 a.m. - 5 p.m.
Friday8:30 a.m. - 5 p.m.

Customer Care and Billing will be closed on City holidays.

Frequently Asked Questions

Read our list of frequently asked questions for utility bills to see if you find the answer you are looking for.

If you don't find the answer to your question, check out other sections of our City's website or contact a Customer Service Representative at customercare@raleighnc.gov.

Customer Alerts

Private companies may contact you regarding water testing and/or protection coverage for sewer and water lines. The City of Raleigh does not endorse these programs. Read more about customer alerts.

Customer Care and Billing

 

Web Self Service

Utility Bill Frequently Asked Questions

Customer Satisfaction Survey

Contact

 

Customer Care and Billing
Web Self Service
Payments: 888-905-3169

For service during normal business hours and after hours for emergencies, call 919-996-3245.
customercare@raleighnc.gov

Subscribe

 

Support Pages

 
Back to Water and Sewer
Lead Department:
Water