Report a Missed Collection

There are two ways to report missed garbage, recycling or yard waste collection.

By Phone:

Call the Customer Support Center


Monday| Tuesday| Wednesday| Friday

8:30 a.m. - 5 p.m. 


9 a.m. - 5 p.m.


 Fill out our Missed Collection Online Form (24 hours)

Simply fill in your street address and phone number and hit “submit.” A service request will automatically be generated to dispatch collection crews. PLEASE NOTE: If you are submitting a service request online, you do NOT need to call, as this will create a duplicate Work Order.

Service requests received after 2 p.m. will be serviced the next business day.

Carts should be left at the curb from 6 a.m. – 5 p.m. Carts that have not been collected within two business days, should be reported to Customer Care at 919-996-3245.

Please visit the Solid Waste Services Department's general information page to learn more about collection days, holidays, recycling schedules, and how to dispose of your waste correctly.


Lead Department:
Solid Waste Services