Thank you for printing this page from the City of Raleigh's Official Website (www.raleighnc.gov)
https://raleighnc.gov/water-and-sewer/services/utilities-customer-service
10/06/2025 5:03 pm
Updated: Oct 6, 2025
Raleigh Water will soon be launching a new online portal. Learn how this will affect you.
To report leaks or damage to fire hydrants, water mains, and water valves please call 919-996-3245.
| Days | Hours |
| Monday- Wednesday | 8:30 a.m. - 5 p.m. |
| Thursday | 9 a.m. - 5 p.m. |
| Friday | 8:30 a.m. - 5 p.m. |
Customer Care and Billing will be closed on City holidays.
Read our list of frequently asked questions for utility bills to see if you find the answer you are looking for.
If you don't find the answer to your question, check out other sections of our City's website or contact a Customer Service Representative at customercare@raleighnc.gov.
Private companies may contact you regarding water testing and/or protection coverage for sewer and water lines. The City of Raleigh does not endorse these programs. Read more about customer alerts.
Customer Care and Billing
Web Self Service
Payments: 888-905-3169
For service during normal business hours and after hours for emergencies, call 919-996-3245.
customercare@raleighnc.gov