Thank you for printing this page from the City of Raleigh's Official Website (www.raleighnc.gov)
https://raleighnc.gov/water-and-sewer/services/utilities-customer-service
05/13/2025 4:29 pm
Updated: May 13, 2025
To report leaks or damage to fire hydrants, water mains, and water valves please call 919-996-3245.
| Days | Hours |
| Monday- Wednesday | 8:30 a.m. - 5 p.m. |
| Thursday | 9 a.m. - 5 p.m. |
| Friday | 8:30 a.m. - 5 p.m. |
Customer Care and Billing will be closed on City holidays.
Read our list of frequently asked questions for utility bills to see if you find the answer you are looking for.
If you don't find the answer to your question, check out other sections of our City's website or contact a Customer Service Representative at customercare@raleighnc.gov.
Private companies may contact you regarding water testing and/or protection coverage for sewer and water lines. The City of Raleigh does not endorse these programs. Read more about customer alerts.