Payment Plans for Unpaid Utility Bills

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

Payment Plans

Need more time making a utility payment?

You may qualify for a payment plan to help meet your monthly utility costs. For more information, please visit Web Self Service  or email customercare@raleighnc.gov to apply and for further qualification information.

  • Must not have had a broken payment plan within last 12 months
  • Pay plans are a maximum 3 month period
  • Installments can be weekly, bi-weekly, monthly
  • Installments must be paid on or before the due date otherwise payment plan will cancel
  • Once you establish a payment plan, you will receive a letter with your payment plan agreement installment amounts and due dates
  • You must pay all new bills on or before the due date, otherwise payment plan will cancel
  • With an email address on file, you will receive reminders prior to each installment due date
  • Broken payment plans will proceed through the collections processes
  • You can set up a pay plan by visiting Web Self Service

Financial assistance is also offered through our Utility Customer Assistance Program.

Resources

Financial Assistance Program for Water and Sewer Utility Customers

Contact

 

Customer Care & Billing
Web Self Service
customercare@raleighnc.gov
Phone: 919-996-3245
Payments: 888-905-3169

Lead Department:
Water
Service Categories:
Customer Care and Utility BillingStormwaterGarbage

Subscribe