Public utilities workers setting up a barricade

Raleigh Public Utilities workers setting up a barricade in a crosswalk for repair work. 


Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

The City of Raleigh Public Utilities Department, now also known as Raleigh Water, provides water and sanitary sewer services to about 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas.

Residential Customer Rate & Fee Increases 2022 - 2023

Questions about your water service
Questions about your sewer service 
Questions about utility billing 
Questions for developers




One Exchange Plaza
Raleigh, NC 27601


Contact Us

Phone: 919-996-3245
This number for use during normal business hours for services and after hours for emergencies.


Web: Web Payments Self Service
Phone: 888-905-3196