Public utilities workers setting up a barricade

Raleigh Public Utilities workers setting up a barricade in a crosswalk for repair work. 


Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

The City of Raleigh Public Utilities Department, now also known as Raleigh Water, provides water and sanitary sewer services to about 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities.

Residential Customer Rate & Fee Increases 2022 - 2023

Questions about your water service
Questions about your sewer service 
Questions about utility billing 
Questions for developers




One Exchange Plaza
Raleigh, NC 27601


Contact Us

Phone: 919-996-3245
This number for use during normal business hours for services and after hours for emergencies.


Web: Web Payments Self Service
Phone: 888-905-3196



Public Utilities Handbook

Raleigh Water has prepared this handbook to summarize the policies, standards, and specifications of the Department.

Raleigh Water has the responsibility for operating, maintaining, repairing, replacing and expanding the water, sewer, and reuse systems of the City of Raleigh and the towns of Garner, Rolesville, Knightdale, Wendell, Zebulon, and Wake Forest.

Public Utilities Handbook


Material and Construction Standards

 Product Review Committee

Product Review Application