Water and Sewer Bill Assistance:
Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs
You can also call 919-996-3333 to speak directly to a customer service representative about these programs or email: Utility Bill Help.
COVID-19: Water COVID-19 Info | Citywide COVID-19
NOTE: Raleigh Water will switch to chlorine-only disinfection on February 27 - April 13 to ensure proper water quality within the water distribution system. This change may result in a temporary chlorine odor or taste and discolored water. Water remains safe to drink. For more information, please visit our Water Service FAQ.
The City of Raleigh Public Utilities Department, now also known as Raleigh Water, provides water and sanitary sewer services to about 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities.
Questions about your water service
Questions about your sewer service
Questions about utility billing
