The City of Raleigh Public Utilities Department, now also known as Raleigh Water, provides water and sanitary sewer service to approximately 198,000 metered water and sewer customers and a service population of approximately 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas.
Mission: To provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities.
Did you receive a letter titled, "An Important Compliance Issue Requires Your Attention"?
If you recently received a letter regarding a backflow compliance issue, please disregard this letter. It was sent out in error to accounts with backflow assemblies rather than its intended audience: non-compliant accounts. There is no need to contact Raleigh Water regarding this letter. A corrected letter will be mailed at a later date to those accounts that may have a non-compliance issue. We apologize for the confusion this error may have caused.