A Message from Raleigh Water Regarding the Recent Bill Delivery Delay
Raleigh Water sincerely apologizes for the recent delay in customers receiving their utility bills. We understand this may have caused some inconvenience, and we appreciate the community’s patience as we've completed our transition to a new bill print vendor. ills will start going out on June 13.
Please rest assured that Raleigh Water will not be discontinuing anyone's water service for non-payment at this time. To help ensure a smooth transition for everyone, no late fees will be assessed on these delayed bills. You are, however, still responsible for the full amount of your bill.
If you have questions about your account or need help signing up for electronic billing, please call Customer Care and Billing at 919-996-3245 or visit the self-service webpage. You can quickly register for our Web Self Service and conveniently view, print and pay your bills at any time! Sign In - Customer Care and Billing Web Self Service.
Thank you for your understanding. We value you as a customer and are committed to providing you with reliable service.
Sewer back-up, overflow, or water leak?
- Call Raleigh Water Customer Care and Billing at 919-996-3245 (24/7). Press 2 for further instructions.
Need financial assistance with your water and sewer bill?
- Learn more about Raleigh's assistance program for water and sewer customers.
Raleigh Water provides clean, award-winning water to more than 630,000 residents throughout Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon. Our water is consistently ranked among the best, even internationally!
We're committed to environmental sustainability. Our wastewater treatment facility protects our waterways and will soon produce renewable natural gas to power City buses, as part of the Bio-Energy Recovery Project.
To learn more about water conservation, how to handle sewer emergencies, and other important topics, explore our new video gallery.
Need a permit in a Merger Community? Easily pay for your connection and stub permits online on our Permit and Development Portal.
