Public utilities workers setting up a barricade

Raleigh Public Utilities workers setting up a barricade in a crosswalk for repair work. 


Financial Assistance with Water and Sewer Bill

Sewer back-up, overflow or water leak?

Call Raleigh Water Customer Care and Billing at 919-996-3245 (24/7). Press 2 for further instructions.

Raleigh Water provides water and sanitary sewer services to a service area population of approximately 630,000 residents in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas. Raleigh Water produces some of the highest quality drinking water in North Carolina and has won Best Tasting Water in the 2022 and 2023 at the NC One Water Conferences. In addition, Raleigh’s water was recently rated 3rd best in an international taste testing competition.

The Department also helps protect the environment through the operation the Neuse River Resource Recovery Facility, which treats an average of 50 million gallons of wastewater per day and has been in 100% compliance for 20 years. The facility will also produce Renewable Natural Gas as part of the Bio-Energy Recovery project which will help fuel up to 70 City buses.

Permit payments for Merger Communities
Customers will be able to pay for utility connection and stub permits in Merger Communities on our Permit and Development Portal starting Dec. 1.




One Exchange Plaza
Raleigh, NC 27601


Contact Us

Phone: 919-996-3245

This number for use during normal business hours for services and after hours for emergencies.


Web: Web Payments Self Service

Phone: 888-905-3196



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