Public utilities workers setting up a barricade

Water

Water Bill Assistance Available During COVID-19

The Utility Customer Assistance Program can help you pay your utility bills.

We are here to help: Payment Plans available! To learn more about the many assistance programs offered, please contact the City of Raleigh by calling 919-996-3333 or emailing Utility Bill Help.

COVID-19: Water COVID-19 Info | Citywide COVID-19

NOTE: Raleigh Water will switch to chlorine-only disinfection on February 27 - April 13 to ensure proper water quality within the water distribution system. This change may result in a temporary chlorine odor or taste and discolored water. Water remains safe to drink. For more information, please visit our Water Service FAQ.

The City of Raleigh Public Utilities Department, now also known as Raleigh Water, provides water and sanitary sewer services to about 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities.

Questions about your water service
Questions about your sewer service 
Questions about utility billing

Contact

 
919-996-3245

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Public Utilities Handbook

Raleigh Water has prepared this handbook to summarize the policies, standards, and specifications of the Department.

Raleigh Water has the responsibility for operating, maintaining, repairing, replacing and expanding the water, sewer, and reuse systems of the City of Raleigh and the towns of Garner, Rolesville, Knightdale, Wendell, Zebulon and Wake Forest.

2014 Public Utilities Handbook

Appendices 

Material and Construction Standards

 Product Review Committee

Product Review Application