Public utilities workers setting up a barricade


The City of Raleigh Public Utilities Department, now also known as Raleigh Water, provides water and sanitary sewer service to approximately 198,000 metered water and sewer customers and a service population of approximately 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas.

Mission: To provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities.

Did you receive a letter titled, "An Important Compliance Issue Requires Your Attention"?

If you recently received a letter regarding a backflow compliance issue, please disregard this letter. It was sent out in error to accounts with backflow assemblies rather than its intended audience: non-compliant accounts.  There is no need to contact Raleigh Water regarding this letter.  A corrected letter will be mailed at a later date to those accounts that may have a non-compliance issue.  We apologize for the confusion this error may have caused.  



Public Utilities Handbook

Raleigh Water has prepared  this handbook to summarize the policies, standards, and specifications of the Department.

Raleigh Water has the responsibility for operating, maintaining, repairing, replacing and expanding the water, sewer, and reuse systems of the City of Raleigh and the towns of Garner, Rolesville, Knightdale, Wendell, Zebulon and Wake Forest.

2014 Public Utilities Handbook


Material and Construction Standards

 Product Review Committee

Product Review Application

Related Projects

  All projects