A New Way to Manage Your Utility Account

With the new portal, you'll be able to pay your bill, update your information, and request services anytime, anywhere. We're also introducing a new "My Request" feature to help us better track your requests. For customers with multiple accounts, the new portal will make it easier to group, nickname, and share them.

What to Know

• Autopay users must re-enroll. If you currently use autopay, you will need to sign up for it again on or after November 12 in the new portal before your next payment is due.
• Get hands-on help. We will host community events in November and December to provide hands-on assistance and answer your questions about the new portal.
• Multiple payment options will still available. You will still be able to pay by mail, in person at our downtown Raleigh office, or at your local Walmart.

We're Here to Help

We're ready to answer any questions you may have. Keep an eye out for more details on the upcoming community events.

You can also visit RaleighNC.gov and search for "billing portal" for additional information, or email your questions to RaleighWaterSelfService@raleighnc.gov.