Managing your utility account just got easier. Raleigh Water has launched Raleigh Water Self-Service, a new digital portal that allows customers to pay bills, track service requests, and manage multiple accounts from any device.
Important Update
Late fees and service disconnections for non-payment will be reinstated on March 2, 2026.
Helpful Links
Three Things to Know
- Action Required: To pay your bill online, you must create an account in the new portal. AutoPay users: You must re-enroll in the new system to ensure your payments remain automatic.
- The Deadline: Late fees and service disconnections will resume March 2, 2026. Registering today helps ensure your account stays current.
- What You’ll Need: Have your account number (found on your bill), ZIP code, email address, and mobile phone ready. Registration takes only a few minutes.
Bank Draft vs. AutoPay: What's the Difference?
It is important to know which service you use, as one requires action and the other does not:
| Service | Definition | Action Required? |
|---|---|---|
| Bank Draft | Payments arranged through your personal bank's bill-pay service. | No. Your current setup will continue to work. |
| AutoPay | Recurring payments set up directly through the previous Raleigh Water portal. | Yes. You must re-enroll in the new portal before your next due date. |
Note for AutoPay Users: Once active, the new system will process all charges, including past-due amounts, starting with your next billing cycle. Because late fees resume March 2, please verify your balance if you have missed recent payments.
Need a payment plan? If you have a larger-than-normal balance, please call our team to discuss assistance options.
Late Fees Return: Late fees and service disconnections for non-payment will return on March 2, 2026. Raleigh Water thanks you for your patience during the launch of our new billing portal. With most customers now registered, regular billing is resuming.
Other Ways to Pay
You can still make one-time payments via the Pay as Guest option online or by calling 888-905-3169. Other traditional payment methods remain available:
- By Mail:
- City of Raleigh
PO Box 71081
Charlotte, NC 28272-1081
- City of Raleigh
- In Person: Visit our downtown Raleigh office or any community town hall in Garner, Knightdale, Rolesville, Wake Forest, Wendell, or Zebulon.
- Retail: Payments are accepted at local Walmart locations.
- Still need help? Email us at RaleighWaterSelfService@raleighnc.gov or join us at one of the in-person sessions listed below.
Upcoming In-Person Help Sessions
Our team will be available for "Office Hours" and help sessions throughout January and February. Stop by anytime during these windows:
| Date | Time | Location |
|---|---|---|
| Jan 20 (Tue) | 11 a.m. - 1 p.m. | Five Points Center for Active Adults |
| Feb 11 (Wed) | 10 a.m. - 3 p.m. | Millbrook Recreation Center |
| Feb 11 (Wed) | 10 a.m. - 3 p.m. | Biltmore Hills Community Center |
| Feb 11 (Wed) | 4 p.m. - 6 p.m. | Tarboro Road Community Center |
| Feb 12 (Thu) | 10 a.m. - 3 p.m. | Millbrook Recreation Center |
| Feb 12 (Thu) | 10 a.m. - 3 p.m. | Biltmore Hills Community Center |
| Feb 18 (Wed) | 10 a.m. - 3 p.m. | Millbrook Recreation Center |
| Feb 18 (Wed) | 10 a.m. - 3 p.m. | Biltmore Hills Community Center |
| Feb 19 (Thu) | 10 a.m. - 3 p.m. | Millbrook Recreation Center |
| Feb 19 (Thu) | 10 a.m. - 3 p.m. | Biltmore Hills Community Center |
