A Great Way to Manage Your Utility Account

Introducing the New Raleigh Water Self-Service!

• Raleigh Water has launched a new online portal, Raleigh Water Self-Service.
• All online users will need to create a new account.

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What You Will Need

When creating a new account, you will need the following:

• Your zip code;
• An email;
• A mobile phone number (used for verification); and,
• Your account number.

Your account number can be found on your monthly bill:

• It is listed on your paper bill.
• If you don't have access to your most recent statement (printed copy or an email,) that's okay! The easiest solution is to simply wait and complete your registration once your next bill comes in.
• For autopay users, it is listed in your monthly email titled "City of Raleigh - A Friendly Reminder Your Bill is Due."
• For manual pay users, it is listed in your monthly email titled "City of Raleigh - Utility Bill is Available."

What to Know

• Bank Bill-pay vs. AutoPay
  • Bank Bill-pay refers to payments arranged with your bank that are directly withdrawn from your bank account. No action is required for customers who pay through their bank's bill-pay service. Your current setup will continue to work without any changes. The portal should not affect your automatic bank drafts.
  • AutoPay refers to accounts set up on the previous Raleigh Water portal that automatically pay the utility bill.
• AutoPay Schedules: Once your AutoPay is active, it will process all new charges, including any past-due amounts, starting with your next billing cycle.
  • Need help to pay a larger than normal outstanding balance? Call our team to arrange a payment plan.
• Multiple payment options are still available. You are still able to pay by mail, in person at our downtown Raleigh office, or at any community town hall in one of our merger communities (Garner, Knightdale, Rolesville, Wake Forest, Wendell or Zebulon) or at your local Walmart.

We're Here to Help

If you need assistance, here are some options:

• View our portal FAQ page.
• Email your questions to customercare@raleighnc.gov