Bill Delivery Delays
Raleigh Water apologizes for the recent delay in sending your bills. Your patience during our transition to a new vendor is greatly appreciated. We anticipate all current bills will be sent out in early June.
Raleigh Water assures you that we will not be discontinuing anyone's water service at this time. To ensure a smooth transition, no late fees will be assessed right now. However, please note that you are still responsible for your full bill when the regular bill mailing resumes.
You can quickly register for our Web Self Service and conveniently view, print and pay your bills at any time! Sign In - Customer Care and Billing Web Self Service
Thank you for your understanding as we work to improve your billing experience and ensure you receive the best service possible from Raleigh Water.
Sewer back-up, overflow, or water leak?
- Call Raleigh Water Customer Care and Billing at 919-996-3245 (24/7). Press 2 for further instructions.
Need financial assistance with your water and sewer bill?
- Learn more about Raleigh's assistance program for water and sewer customers.
Raleigh Water provides clean, award-winning water to more than 630,000 residents throughout Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon. Our water is consistently ranked among the best, even internationally!
We're committed to environmental sustainability. Our wastewater treatment facility protects our waterways and will soon produce renewable natural gas to power City buses, as part of the Bio-Energy Recovery Project.
To learn more about water conservation, how to handle sewer emergencies, and other important topics, explore our new video gallery.
Need a permit in a Merger Community? Easily pay for your connection and stub permits online on our Permit and Development Portal.
