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Stormwater Utility Fee


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Learn About the Stormwater Fee Paying Your Bill Residential Rates Commercial Rates What the Fee Pays For Stormwater Fee Credit Forms

A Message from Raleigh Water Regarding the Recent Bill Delivery Delay

Raleigh Water sincerely apologizes for the recent delay in customers receiving their utility bills. We understand this may have caused some inconvenience, and we appreciate the community’s patience as we've completed our transition to a new bill print vendor. Bills will start going out on June 13.
 

Please rest assured that Raleigh Water will not be discontinuing anyone's water service for non-payment at this time. To help ensure a smooth transition for everyone, no late fees will be assessed on these delayed bills. You are, however, still responsible for the full amount of your bill.

If you have questions about your account or need help signing up for electronic billing, please call Customer Care and Billing at 919-996-3245 or visit the  self-service webpage.  You can quickly register for our Web Self Service and conveniently view, print and pay your bills at any time!  Sign In - Customer Care and Billing Web Self Service.

Thank you for your understanding. We value you as a customer and are committed to providing you with reliable service. 

Learn About the Stormwater Fee

Did you know there's a stormwater fee on your monthly utility bill? Learn more about what services your fee pays for.

Raleigh Stormwater Fee

Did you know there’s a stormwater fee on your monthly utility bill? Watch this video to see what services the fee pays for.

Paying Your Bill

The stormwater fee is included on your monthly utility bill. You can pay by phone, online, mail, or in person. Can't pay your bill? Learn more about local assistance programs.

Residential Rates

The stormwater fee rate is based on the amount of impervious surface – or hard surfaces like rooftops and driveways – on your property.

Use the Impervious Surface Map to see your property's impervious surface.

Monthly Rates (Approved Rate as of July 2024)

Property TypeImpervious Area (Sq. ft.)Monthly Rate
-0-399No Fee
Tier 1400 - 1,000$3.06
Tier 21,001 - 3,870$7.65
Tier 33,871 - 6,620$13.01
Tier 46,621 - 9,500$22.19

Note: Homes with more than 9,500 square feet of impervious surface pay the commercial rate.

Commercial Rates

Monthly Rates (Approved Rate as of July 2024)

The approved stormwater fee is a 4% (percent) increase from the FY 2024 rate. This rate varies based on the size of the property and is solely based on the amount of impervious surface.

Commercial Property Types
Multi-family propertiesIndustrial land uses
OfficesInstitutions
Single-family properties larger than 9,500 square feet

How to calculate the fee rate:

Commercial Fee = [Amount of Impervious Surface / 1 Single Family Equivalent Unit (SFEU)] X Approved Stormwater Fee Rate per SFEU

The 1 Single Family Equivalent Unit (SFEU) is 2,260 SQFT and the Approved Stormwater Fee Rate per SFEU is $7.65.

Example: A commercial Property has 47,303 SF of impervious surface.

Stormwater Monthly Fee = (47,303/2,260) X $7.65

Stormwater Monthly Fee = $160.12

What the Fee Pays For

Stormwater Fee Credit

You can receive a fee credit if you detain more stormwater on your property than you're required. Storing stormwater helps manage how much water reaches storm drains and streams and reduces water pollution and hazardous road flooding. Credits are typically for commercial properties with a lot of impervious surface. View credit requirements.

Contact

 

Stormwater Utility Team
StormwaterFee@raleighnc.gov
919-996-3778

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Lead Department:
Engineering Services
Service Categories:
Billing and Collections