Assistance Program for Water and Sewer Utility Customers

Program is administered in partnership with Wake County

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

The Utility Customer Assistance Program (UCAP) was established by the City of Raleigh to help economically distressed water and sewer utility customers manage their utility bills.

UCAP is administered in partnership with the Wake County Human Services Department, which provides eligibility screening services for the program. 

How to Apply

To apply for assistance, customers must submit an application (application instructions) to Wake County Human Service via: 

  • Fax: 919-212-7085,
  • Email
  • Mail: 220 Swinburne St. Raleigh, NC 27640. 

Assistance Amounts and Eligibility

Qualified customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. This assistance is available to all eligible utility customers until the funds are exhausted.

To learn more about UCAP and eligibility requirements, email a Customer Care representative or call 919-996-3245.

Contribute to Program

If you would like to contribute to UCAP, please visit the Project Share webpage to make a contribution. 


The Low-Income Household Water Assistance Program is available for additional help with paying late or disconnected water service.



Customer Care & Billing
Web Self Service
Phone: 919-996-3245
Payments: 888-905-3169

Lead Department:
Service Categories:
Customer Care and Utility Billing