people strategizing around a table

Strategy and Innovation

A service unit of the City Manager's Office

The Office of Strategy and Innovation boldly reshapes strategy and supports ongoing cycles of continuous improvement for greater service delivery by collecting and connecting talent to spark new ideas.

The Office leads city strategy and transformative projects like Bloomberg Challenges, Big Ideas, and Smart Cities initiatives. It also performs legislative and policy analysis, and maps the organization’s vision and values in a way that creates innovative solutions.

Contact

 
919-996-3070

Address

One Exchange Plaza
Suite 727
Raleigh, NC 27601

 

Heather McDougall

Senior Manager

heather.mcdougall@raleighnc.gov

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Meet the Office of Strategy and Innovation Team

The Office leads city strategy and transformative projects like Bloomberg Challenges, Big Ideas, and Smart Cities initiatives. It also performs legislative and policy analysis, and maps the organization’s vision and values in a way that creates innovative solutions.

We Believe

We believe in the power of innovation and collaboration, and look forward to working with you to catalyze Raleigh's inclusive and innovative community.

Our Why and Strategies

Empower

Our office is committed to cultivating a culture of innovation by providing the resources needed to empower teams and individuals to think boldly.

  • Open door policy
  • Openness to new ideas & honest feedback
  • Develop leaders
  • Provide resources and opportunities
  • Accountability
  • Clear vision

Foster Collaboration

We recognize that people are at the core of innovation and continuous improvement. With this in mind, our office will work to connect talent and facilitate partnerships.

  • Promote a community working environment
  • Support public/private partnerships
  • Encourage creativity
  • Share knowledge, insights, and resources
  • Get out into the community
  • Leverage team member strengths

Celebrate

Big and small wins happen everyday within City departments. It is important to us to recognize the strategic thinking and innovation of City employees.

  • Open and consistent communication with all departments to collect stories
  • Creative and engaging storytelling
  • Educate the community about the good work going on in the City
  • Attract new partners for collaboration