Make a Utility Payment

How to pay your water, garbage and recycling bills


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AutoPay - Recurring Bank Drafts Pay by Phone Pay Online Pay by Mail Pay in Person It Matters Where You Pay About Returned Payments Water Usage Calculator

Water Bill Assistance Available

During COVID-19

Here are three assistance programs that can help you pay your utility bills: WakeHELPS, Utility Customer Assistance Program, Housing Opportunities and Prevention of Eviction Program

We are here to help: Payment Plans available!

COVID-19: Water COVID-19 Info | Citywide COVID-19

The City of Raleigh offers convenient methods for making your utility payment. You can pay using Visa, MasterCard, American Express, Discover, bank draft, money order, check and cash. 
Need Help Paying Your Utility Bill?
If you need financial aid check out our assistance program for utilities page or if you need more time make sure to set up a payment plan. For questions contact customer service using customercare@raleighnc.gov.

AutoPay - Recurring Bank Drafts

Ensure your payments are received on time every month, eliminating late fees and service disruptions due to a late payment. Payments will automatically be drafted from your bank account each month. 

Enroll in Automatic Payments via our online system

mans hands typing on a laptop

Benefits
Free - no additional processing costs to you; no check fees, credit card interest, postage costs;
Payments are always on time - even if you are on vacation or out of town;
No service disruptions due to late payments;
Convenient; and easy to manage

Savings accounts  - If you plan to set up AutoPay from your savings account, check with your bank or credit union first. Some financial institutions will not honor bank drafts from savings accounts.

Financial Institutions outside the U.S. - The City of Raleigh's AutoPay option for customers to make utility bill payments via recurring bank draft is intended only for payments from accounts with financial institutions located in the United States. If you are currently enrolled in AutoPay and your payments are drafted from an account with a financial institution located outside of the United States, you must cancel your Automatic Payment enrollment via our online system.  

It is your responsibility to ensure all information provided on the bank draft authorization form is accurate (especially the routing/transit number and the bank account number), and there are sufficient funds in the bank account. Otherwise, your utility bill cannot be paid using this method.

Pay by Phone

Call 919-996-3245 to make a payment using the automated phone system. Please have your credit card and utility account number available.
The automated system is available seven days a week, 24 hours a day.
Your account will be updated to show the payment information and your new balance.

Pay Online

We accept MasterCard, Visa, American Express, and Discover payments through our online system.
If you are already registered, simply log in to make your payment or register in a few quick steps.
Your account will be updated to show your payment information and new balance.

Pay by Mail

Mail check or money order with the utility bill stub to:
City of Raleigh
PO Box 71081
Charlotte, NC 28272-1081

Please do not mail cash. If you must pay in cash, please see the "Pay in Person" section below.

Pay in Person

To make a payment in person using cash, check, money order, Visa, MasterCard, American Express, or Discover, visit one of the City's official utility payment locations.

It Matters Where You Pay

The City of Raleigh's Official Utility Payment Locations are conveniently located at the town halls of Garner, Knightdale, Rolesville, Wake Forest, Wendell, Zebulon, and at the Raleigh Municipal Building Complex. A payment made at any of these official locations will be applied promptly to your utility account the same day.

If you make a payment in person at any location other than one of these official payment locations, your payment may take several days (or even weeks) to reach us. This could cost you additional late fees, or your services could be disconnected for nonpayment before we receive your payment.

For this reason, we strongly recommend that you...

Only visit an official utility payment location to make your payment in person.

About Returned Payments

When a payment is returned, it is no longer applied to the customer's account and a returned payment fee will be charged and included with the next bill. 

If multiple check payments have been returned on a City of Raleigh utility account, the customer may be required to make future payments by a secured method such as credit card, certified check, money order, or cash.

If multiple automated bank draft payments have been returned on a City of Raleigh utility account, the customer may be removed from the AutoPay option and required to make future payments by a secured method such as credit card, certified check, money order, or cash.

If a returned payment is applied on an account, and that account is then delinquent, services may be interrupted immediately.

When good payment/credit history has been re-established with the City of Raleigh's Customer Care and Billing Division for 12 months, the account may be reviewed and the payment restrictions may be removed.

Water Usage Calculator

Contact

 

Customer Care and Billing
Web Self Service
customercare@raleighnc.gov

919-996-3245

Lead Department:
Water
Service Categories:
Billing and Collections Customer Care and Utility BillingStormwater