Utility Rates, Deposits & Other Charges


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Water and Sewer Rates 2020-2021 Administrative Fees Water Rates Watershed Protection Fee Infrastructure Replacement Charges Industrial Pretreatment Program Fees and Charges Deposits and Other Charges Late Charge and Delinquent Trip Charge Meter Re-Read Charge Meter Tampering Charge & Civil Penalty Service Initiation Charge Ordinances

Review and understand your utility rates billed by the City of Raleigh to customers in Raleigh, Garner, Rolesville, Knightdale, Wake Forest, Wendell and Zebulon. 

Water and Sewer Rates 2020-2021

Effective July 1, 2020
View the 2020 - 2021 utility rate for water and sewer:  
Raleigh, Garner, Knightdale, Rolesville, Wake Forest - Revised September 1, 2020
Wendell
Zebulon

Administrative Fees

The City of Raleigh bills administrative fees to all utility customers based on water and waste water services provided.  

Administrative fees cover these important components:
Billing - This portion is based on the costs associated with the Meter Operations Division and the Utility Billing Division of the City's Public Utilities Department.
Readiness to Serve - This portion is based on some of the costs for Capital Improvements, Administrative and Utilities Support functions.  In other words, this component partially funds maintenance of the infrastructure required to provide utility services to each customer.

Water Rates

Residential water rates for Raleigh, Garner, Rolesville, Wake Forest and Knightdale have three rate tiers based on consumption. Each tier is billed at a different rate. 

Type Charge
Residential Water Rates (Inside City Limits): Tier 1 = 0 - 4 CCFs billed at $2.59
Tier 2 = 5 -10 CCFs billed at $4.32
Tier 3 = 11 or more CCFs billed at $5.75
Non-Residential Water Rate: $3.35
Irrigation Rate: $5.75

1 CCF = 748 gallons
To determine the amount of water used in gallons, simply multiply the number of CCFs (the consumption number on the water bill) by 748.
Water Usage Calculator
Our Raleigh Water Usage Calculator helps you figure out how much water your household uses in a month. 

Watershed Protection Fee

The Watershed Protection Fee is a funding mechanism for the City's water supply protection programs. The City will impose a fee of $0.1122 per CCF (per 100 cubic feet of water) for Raleigh, Garner, Rolesville, Wake Forest and Knightdale water customers. The funds are used to pay for the Upper Neuse Clean Water Initiative, as well as additional drinking water quality improvements to the treatment system, and/or for protective restoration projects.

 

Infrastructure Replacement Charges

These charges apply to all utility customers serviced and billed by the City of Raleigh. There is one Infrastructure Replacement Charge for water and one for wastewater. The charges are per meter and based on meter size.

Industrial Pretreatment Program Fees and Charges

View Industrial Pretreatment Program Fees for all municipalities served.

Deposits and Other Charges

View the Schedule of Deposits for all municipalities served.
Schedule of Charges effective July 1, 2020.

 

Late Charge and Delinquent Trip Charge

A late charge of $5 will be applied to accounts each month if payment has not been received on or before the due date. Delinquent accounts that are past due and have been disconnected or have received a notice of disconnection (hang tag) will be assessed a Delinquent Trip Charge of $50. Restoration of services will occur after payment of the delinquent account balance has been received by the City of Raleigh.
More Information about Delinquent Trip and Late Charges

Meter Re-Read Charge

$35 will be assessed each time a customer requests verification of the meter reading obtained by Raleigh Water and the reading is validated as correct.
If the original reading is found to be invalid, the customer will not be assessed this fee.

Meter Tampering Charge & Civil Penalty

A $100 Meter Tampering charge per incident will be applied when meter tampering is found to have occurred.  This charge will be applied to the responsible party's account for the premise in question if service restoration is performed by anyone (including licensed plumbers) other than authorized City of Raleigh staff, or if a "jumper" is found in the meter box at said premise.  This fee will be in addition to any fines and/or civil penalties charged by Public Utilities Code Enforcement.

If tampering occurs at a residence one or more times, the City of Raleigh has the right to remove the water meter. If meter removal occurs due to tampering or non-payment of account, the customer will be assessed $125 at the time of service restoration ($50 Meter Removal Charge and $75 Meter Reset Charge), plus applicable fees for any required repairs if damage to the lines, meter or box occurred. Service restoration will occur when the account balance is paid in full.

A Civil Penalty of $500 may also be applied to the responsible party's account when Meter Tampering has occurred.  In addition, there could be criminal charges brought against the parties involved.

WarningMeter Tampering is a criminal offense and violators will be prosecuted.

Service Initiation Charge

Fifty dollars will be assessed to cover charges associated with administration of the account and/or the initial meter reading. The Service Initiation Charge will be assessed per meter to all customers establishing service in their name for utility services (to include new service, transfer of service, account ownership change, etc.).

Sec. 2-3002. - Each meter is the basis for charges and rates, etc.
Sec. 2-3003. - Utility Service Deposit
 

The Service Initiation Charge will be waived for landlords who have registered with Customer Care and Billing for the Landlord Program. With the Landlord Program, the utility services will remain active and billed to the landlord between tenants.

Contact

 

Customer Care and Billing
Web Self Service
customercare@raleighnc.com
919-996-3245

Lead Department:
Finance
Service Categories:
ProcurementCustomer Care and Utility Billing