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https://raleighnc.gov/payment-plan
05/07/2025 9:57 am
Payment Plans for Unpaid Utility Accounts
Options to help you manage your utility bills
Updated: May 7, 2025
Need more time making a utility payment?
You may qualify for a payment plan to help meet your monthly utility costs. For more information, please visit Web Self Service or email customercare@raleighnc.gov to apply and for qualification information.
Must not have had a broken payment plan within last 12 months
Pay plans are a maximum 3 month period
Installments can be weekly, bi-weekly, monthly
Installments must be paid on or before the due date otherwise payment plan will cancel
Once you establish a payment plan, you will receive a letter with your payment plan agreement installment amounts and due dates
You must pay all new bills on or before the due date, otherwise payment plan will cancel
With an email address on file, you will receive reminders prior to each installment due date
Broken payment plans will proceed through the collections processes