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https://raleighnc.gov/water-and-sewer/services/manage-your-utility-account
10/29/2025 9:37 am
Register for online billing, change account holder name, and more
Updated: Oct 29, 2025
Raleigh Water is getting a new billing portal. Learn how this will affect you!
Make a utility bill payment online or learn about other ways to pay your utility bill.
Manage your utility bill online by registering to use Customer Care and Billing Online Services. Once registered, you can simply sign in when you want to manage your utility account online.
With an online account, you can:
Financial assistance for utility bills is available through the Utility Customer Assistance Program (UCAP).
As a registered user of the Customer Care and Billing Online Services, you can elect to receive your City of Raleigh utility bills electronically. Advantages of using E-Bill include receiving email notifications with bill details, receiving your bill instantly (no mailing delays), paperless billing, and convenient access.
Here's how it works:
Sign up today to start receiving electronic statements. If you have more than one account, you will need to accept the E-Bill terms and conditions for each account. Enrollment is simple.
To request an update to the name on an existing account due to a legal name change, please contact a Customer Service Representative by emailing customercare@raleighnc.gov
You may be asked to provide the following:
It is unlawful to retain a utility account in the name of a deceased person.
The account must be closed and a new account opened in the name of the responsible party (i.e., the surviving spouse or family member, an estate or trust, etc.).
In addition to the items listed above, you may be asked to provide copies of:
A deposit of $50 may still be required. However, the service initiation fee of $50 for the new account will be waived in this circumstance.
For any additional questions, please contact customercare@raleighnc.gov.
The following forms are available to print, complete and submit to the City of Raleigh:
Please review our Frequently Asked Questions for answers to the questions we receive most often. If you don't find your answer here, we will be happy to assist you.
Email Customer Care and Billing at customercare@raleighnc.gov.