Assistance Program for Water and Sewer Utility Customers

Program is administered in partnership with Wake County


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Total Assistance to Date (Combined): Utility Customer Assistance Program (UCAP), Low-Income Household Water Assistance Program (LIHWAP), Emergency Rental Assistance (ERA) - January 2021 - June 2023; Fiscal Year 2023
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The Utility Customer Assistance Program (UCAP) was established by the City of Raleigh to help economically distressed water and sewer utility customers manage their utility bills.

UCAP is administered in partnership with the Wake County Human Services Department, which provides eligibility screening services for the program. 

How to Apply

To apply for assistance, customers must submit an application (application instructions) to Wake County Human Service via: 

  • Fax: 919-212-7085,
  • Email: Email
  • Mail: 220 Swinburne St. Raleigh, NC 27640. 
  • The above application form was updated and uploaded on September 22, 2023. If you have a form older than this date, please use the updated form provided above. 

Assistance Amounts and Eligibility

Qualified customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. This assistance is available to all eligible utility customers until the funds are exhausted.

To learn more about UCAP and eligibility requirements, email a Customer Care representative at customercare@raleighnc.gov or call 919-996-3245.

Contribute to Project Share

If you would like to contribute to UCAP, please visit the Project Share webpage to make a contribution. 

Total Assistance to Date (Combined): Utility Customer Assistance Program (UCAP), Low-Income Household Water Assistance Program (LIHWAP), Emergency Rental Assistance (ERA) - January 2021 - June 2023; Fiscal Year 2023

Total Assistance To Date Table
Total Households Assisted: (UCAP, LIHWAP, ERA; Fiscal Year 2023)  
UCAP 535
LIHWAP 3,335
ERA 160
Total:  4,030
Total Assistance Amounts Disbursed: (UCAP, LIHWAP, ERA; Fiscal Year 2023)  
UCAP $123,537.76
LIHWAP $1,228,130.06
ERA $61,132.43
Total: $1,412,800.25
Total Households Assisted: (UCAP, LIHWAP, ERA - January 2021 - June 2023)  
UCAP 2,866
LIHWAP 4,175
ERA 1,065
Total: 8,106
Total Assistance Amounts Disbursed: (UCAP, LIHWAP, ERA - January 2021 - June 2023)  
UCAP $670,806.40
LIHWAP $2,271,656.36
ERA $487,084.66
Total: $3,429,547.42

 

 

Contact

 

Customer Care & Billing
Web Self Service
customercare@raleighnc.gov
Phone: 919-996-3245
Payments: 888-905-3169

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Lead Department:
Water
Service Categories:
Utility Service Requests and Payments