Assistance Program for Water and Sewer Utility Customers

The Utility Customer Assistance Program (UCAP) was established by the City of Raleigh to help economically distressed water and sewer utility customers manage their utility bills.

UCAP is administered in partnership with the Wake County Human Services Department, which provides eligibility screening services for the program. 

How to Apply

To apply for assistance, customers must submit an application (application instructions) to Wake County Human Service via: 

• Fax: 919-212-7085,
• Email: Email
• Mail: 220 Swinburne St. Raleigh, NC 27640. 
• The above application form was updated and uploaded on September 22, 2023. If you have a form older than this date, please use the updated form provided above. 

Assistance Amounts and Eligibility

Qualified customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. This assistance is available to all eligible utility customers until the funds are exhausted.

To learn more about UCAP and eligibility requirements, email a Customer Care representative at customercare@raleighnc.gov or call 919-996-3245.

Contribute to Project Share

If you would like to contribute to UCAP, please visit the Project Share webpage to make a contribution.