Assistance Program for Water and Sewer Utility Customers

Program is administered in partnership with Wake County


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Total Assistance to Date (Combined): January 2021 - November 2024
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The Utility Customer Assistance Program (UCAP) was established by the City of Raleigh to help economically distressed water and sewer utility customers manage their utility bills.

UCAP is administered in partnership with the Wake County Human Services Department, which provides eligibility screening services for the program. 

How to Apply

To apply for assistance, customers must submit an application (application instructions) to Wake County Human Service via: 

  • Fax: 919-212-7085,
  • Email: Email
  • Mail: 220 Swinburne St. Raleigh, NC 27640. 
  • The above application form was updated and uploaded on July 1, 2024. If you have a form older than this date, please use the updated form provided above. 

Assistance Amounts and Eligibility

Qualified customers are eligible for up to $275 per fiscal year, and the assistance funds will be directly applied to their utility account. This assistance is available to all eligible utility customers until the funds are exhausted.

To learn more about UCAP and eligibility requirements, email a Customer Care representative at customercare@raleighnc.gov.

Contribute to Project Share

If you would like to contribute to UCAP, please visit the Project Share webpage to make a contribution. 

Total Assistance to Date (Combined): January 2021 - November 2024

November Assistance Numbers
Total Number of Households Assisted
  FY 2021 FY 2022 FY 2023 FY 2024 FY 2025 Total
UCAP 994 1,337 535 1,785 1,689 6,340
LIWAP - 1,814 3,335 81 - 5,230
ERA - 905 160 - - 1,065
Total 994 4,056 4,030 1,866 1,689 12,635
Total Amount of Assistance Provided
  FY 2021 FY 2022 FY 2023 FY 2024 FY 2025 Total
UCAP $228,915.49 $318,586.25 $123,537.76 $418,588.58 $317,544.82 $1,407,172.90
LIWAP - $1,043,526.30 $1,228,130.06 $25,947.70 - $2,297,604.06
ERA - $425,952.23 $61,132.43 - - $487,084.66
Total $228,915.49 $1,788,064.78 $1,412,800.25 $444,536.28 $317,544.82 $4,191,861.62

Utility Customer Assistance Program (UCAP) 
Low-Income Household Water Assistance Program (LIHWAP) 
Emergency Rental Assistance (ERA)

 

 

Contact

 

Customer Care & Billing
Web Self Service
customercare@raleighnc.gov
Phone: 919-996-3245
Payments: 888-905-3169

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Lead Department:
Water
Service Categories:
Utility Service Requests and Payments