Assistance Program for Water and Sewer Utility Customers

Program is administered in partnership with Wake County

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

You can also call 919-996-3333 to speak directly to a customer service representative about these programs or email: Utility Bill Help.

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The Utility Customer Assistance Program (UCAP) was established by the City of Raleigh to help economically distressed water and sewer utility customers manage their utility bills.

UCAP is administered in partnership with the Wake County Human Services Department, which provides eligibility screening services for the program. 

How to Apply

To apply for assistance, customers must submit an application (application instructions) to Wake County Human Service via: 

  • Fax: 919-212-7085,
  • Email
  • Mail: 220 Swinburne St. Raleigh, NC 27640. 

Assistance Amounts and Eligibility

Qualified customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. This assistance is only available to utility customers within the City of Raleigh, and the Towns of Garner and Rolesville until the funds are exhausted.

To learn more about UCAP and eligibility requirements, email a Customer Care representative or call 919-996-3245.

Contribute to Program

If you would like to contribute to UCAP, please visit the Project Share webpage to make a contribution. 




Customer Care and Billing
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Customer Care and Utility Billing