Assistance Program for Water and Sewer Utility Customers

Program is administered in partnership with Wake County

Water Bill Assistance Available During COVID-19

Here are assistance programs that can help you pay your utility bills: WakeHELPS, Utility Customer Assistance Program

We are here to help: Payment Plans available!

COVID-19: Water COVID-19 Info | Citywide COVID-19

The Utility Customer Assistance Program (UCAP) was established by the City of Raleigh to help economically distressed water and sewer utility customers manage their utility bills.

UCAP is administered in partnership with the Wake County Human Services Department, which provides eligibility screening services for the program. 

How to Apply

To apply for assistance, customers must submit an application (application instructions) to Wake County Human Service via: 

  • Fax: 919-212-7085,
  • Email
  • Mail: 220 Swinburne St. Raleigh, NC 27640. 

Assistance Amounts and Eligibility

Qualified customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. This assistance is only available to utility customers within the City of Raleigh, and the Towns of Garner and Rolesville until the funds are exhausted.

To learn more about UCAP and eligibility requirements, email a Customer Care representative or call 919-996-3245.

Contribute to Program

If you would like to contribute to UCAP, please visit the Project Share webpage to make a contribution. 

Other Programs

In addition to UCAP funding, Wake County is also offering financial assistance with water and sewer utility bills through the WakeHELPS program as a response to the COVID19 crisis. More information about the program is available in this Frequently Asked Questions document.

 

Contact

 

Customer Care and Billing
Web Self Service
customercare@raleighnc.gov
919-996-3245

Lead Department:
Water
Service Categories:
Customer Care and Utility Billing