Online with Customer Care and Billing

Assistance Program for Water and Sewer Utility Customers

Utility Customer Assistance Program is administered in partnership with the Wake County Human Services Department

The City of Raleigh has established a program to help economically distressed water and sewer utility customers manage their utility bills. The Utility Customer Assistance Program (UCAP) will be administered in partnership with the Wake County Human Services Department, which will provide eligibility screening services for the program.

Our customers can call 919-996-3245 to speak with a billing specialist to learn more about the program and the eligibility requirements. In order to qualify for assistance, customers must visit the Wake County Human Services staff at the Swinburne Center, located at:

  • Swinburne Center
    220 Swinburne St.
    Raleigh, NC 27610 

Qualified utility customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. The UCAP is only available to utility customers within the City of Raleigh, the Towns of Garner and Rolesville until the funds are exhausted.

New Automated Forms
Customers now have to option to submit forms online for the following services:

Start New Utility Service (for customers moving into the City of Raleigh's service area)

Stop Utility Services and Request Final Bill (for customers moving out of the City of Raleigh service area)

Transfer Utility Services (for customers moving within the City of Raleigh service area)

City of Raleigh Official Utility Payment Locations are the only payment sites authorized to accept your payments. View Official Utility Payment Locations

Customers will experience the same prompt attention, whether the request is received online or via telephone. All requests must be submitted 24 hours prior to the requested service date. Customers will receive a detailed email confirmation when their request has been completed. Customers may still call Customer Care & Billing at 919-996-3245 or email Customer Care to make these requests.

Lead Department:
Public Utilities
Service Categories:
Utility Billing

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