Online with Customer Care and Billing

Assistance Program for Water and Sewer Utility Customers

Utility Customer Assistance Program is administered in partnership with the Wake County Human Services Department

The City of Raleigh has established a program to help economically distressed water and sewer utility customers manage their utility bills. The Utility Customer Assistance Program (UCAP) will be administered in partnership with the Wake County Human Services Department, which will provide eligibility screening services for the program.

Our customers can call 919-996-3245 to speak with a billing specialist to learn more about the program and the eligibility requirements. In order to qualify for assistance, customers must visit the Wake County Human Services staff at the Swinburne Center, located at:

  • Swinburne Center
    220 Swinburne St.
    Raleigh, NC 27610 

Qualified utility customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. The UCAP is only available to utility customers within the City of Raleigh, the Towns of Garner and Rolesville until the funds are exhausted.

Lead Department:
Water
Service Categories:
Utility Billing

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