Pay Your Bill Stormwater Fee Rates Video: Learn About the Fee What the Rate Change Pays For Get a Credit Forms
Pay Your Bill
The stormwater fee is included on your monthly utility bill. You can pay by phone, online, mail, and in person.
Can't pay your bill? Learn more about local assistance programs.
Financial assistance with rent and mortgage is also available through City and County programs: Customer Assistance Programs.
You can also call 919-996-3333 to speak directly to a customer service representative about these programs or email: Utility Bill Help.
Stormwater Fee Rates
Based on Impervious Surface
The rate that you pay every month is based on the amount of impervious surface – like rooftops and driveways – on your property.
Use this map to see your property's impervious surface.
Residential Rates (New rates starting July 1)
Impervious Area (Sq. ft.)
New Monthly Rate (as of July 1, 2021)
|Tier 1||400 - 1,000||$2.20||$2.80|
|Tier 2||1,001 - 3,780||$5.50||$7.00|
|Tier 3||3,781 - 6,620||$9.35||$11.90|
|Tier 4||6,621 - 9,500||$15.95||$20.30|
Homes with more than 9,500 square feet of impervious surface pay the commercial rate.
Commercial Rates (New rate starting July 1)
This includes multi-family properties, offices, institutions, industrial land uses, and single-family properties larger than 9,500 square feet. The new fee is a 27 percent increase from your current rate. This rate varies based on the size of your property.
What the Rate Change Pays For
- Working on major projects that improve how water flows through the stormwater system.
- Repairing aging stormwater pipes and streams.
- Getting a better understanding of the stormwater needs across the city by doing more watershed studies.
- Helping address flooding and erosion on private property caused by stormwater runoff coming from public streets.
- Investing in innovative, green stormwater projects that help offset impacts from development and reduce water pollution.
- Coordinating with property owners and renters to return floodprone, developed land to green space.
Get a Credit
Receive a credit if you detain more stormwater on your property than you're required. Storing stormwater helps manage how much water reaches storm drains and streams. This reduces water pollution and hazardous road flooding. Credits are typically for commercial properties with a lot of impervious surface.