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Water and Sewer Bill Assistance:
Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs
You can also call 919-996-3333 to speak directly to a customer service representative about these programs or email: Utility Bill Help.
COVID-19: Water COVID-19 Info | Citywide COVID-19
Avery C Upchurch Municipal Complex - Main Location
Avery C Upchurch Municipal Complex
1st Floor Revenue Services Lobby 222 W Hargett Street
Hours: 8:30 a.m. to 5 p.m. | Phone: 919-996-3200
Payments accepted:
City of Raleigh Utility Payments
The following official utility payment locations are the only sites authorized to accept your payments. If you make a payment in person at any location other than one of the City's official utility payment locations, your payment may take several days or longer to reach us. This could cost you additional late fees or your services could be disconnected for nonpayment before we receive your payment. For this reason, we strongly recommend that you ONLY visit one of our official payment locations when making a payment in person.
Other Official Utility Payment Locations
Garner Town Hall
900 7th Avenue
Hours: 8:15 a.m. to 4:45 p.m.
Phone: 919-772-4688
Knightdale Town Hall
950 Steeple Square Court
Hours: 8 a.m. to 5 p.m.
Phone: 919-217-2212
Rolesville Town Hall
502 Southtown Circle
Hours: 8 a.m. to 5 p.m.
Phone: 919-556-3506
Wake Forest Town Hall
301 S. Brooks Street
Hours: 8 a.m. to 3 p.m.
Phone: 919-435-9400
Wendell Town Hall
15 E. Fourth Street
Hours: 8 a.m. to 5 p.m.
Phone: 919-365-4450
Zebulon Town Hall
1003 N. Arendell Avenue
Hours: 8 a.m. to 5 p.m.
Phone: 919-269-7455
Utility Payments by Phone
To pay with Visa, MasterCard, American Express or Discover, call 888-905-3169 at any time.
