Payment Locations

Hours of operation may be dependent on office COVID response


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Avery C Upchurch Municipal Complex - Main Location City of Raleigh Utility Payments Other Official Utility Payment Locations Utility Payments by Phone

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

You can also call 919-996-3333 to speak directly to a customer service representative about these programs or email: Utility Bill Help.

COVID-19: Water COVID-19 Info | Citywide COVID-19

Official City payment locations, addresses, hours and phone numbers. Please note, the City charges a $35 processing fee on all returned checks.

Avery C Upchurch Municipal Complex - Main Location

Avery C Upchurch Municipal Complex
1st Floor Revenue Services Lobby 222 W Hargett Street
Hours: 8:30 a.m. to 5 p.m. | Phone: 919-996-3200

Payments accepted:

City of Raleigh Utility Payments

The following official utility payment locations are the only sites authorized to accept your payments. If you make a payment in person at any location other than one of the City's official utility payment locations, your payment may take several days or longer to reach us. This could cost you additional late fees or your services could be disconnected for nonpayment before we receive your payment. For this reason, we strongly recommend that you ONLY visit one of our official payment locations when making a payment in person.

Other Official Utility Payment Locations

Garner Town Hall
900 7th Avenue
Hours: 8:15 a.m. to 4:45 p.m.
Phone: 919-772-4688

Knightdale Town Hall
950 Steeple Square Court
Hours: 8 a.m. to 5 p.m.
Phone: 919-217-2212

Rolesville Town Hall
502 Southtown Circle
Hours: 8 a.m. to 5 p.m. 
Phone: 919-556-3506

Wake Forest Town Hall
301 S. Brooks Street
Hours: 8 a.m. to 3 p.m. 
Phone: 919-435-9400

Wendell Town Hall
15 E. Fourth Street
Hours: 8 a.m. to 5 p.m. 
Phone: 919-365-4450

Zebulon Town Hall
1003 N. Arendell Avenue
Hours: 8 a.m. to 5 p.m. 
Phone: 919-269-7455

Utility Payments by Phone

To pay with Visa, MasterCard, American Express or Discover, call 888-905-3169 at any time.

Contact

 

Customer Care & Billing
Web Self Service
customercare@raleighnc.gov
Phone: 919-996-3245
Payments: 888-905-3169

Lead Department:
Finance
Service Categories:
Billing and Collections Public Transportation

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