Delinquent Utility Accounts

Options to help manage your utility account

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Payment Plans Available Utility Customer Assistance Program (UCAP)

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

You can also call 919-996-3333 to speak directly to a customer service representative about these programs or email: Utility Bill Help.

COVID-19: Water COVID-19 Info | Citywide COVID-19

Payment Plans Available

In recognition of the COVID19 crisis, Raleigh Water took action on March 12 by suspending water service disconnects due to non-payment, waiving late payment fees, and reconnecting accounts previously disconnected. Late charges have resumed but disconnections for non-payment remain temporarily discontinued at this time.  However, customers struggling to pay their utility bill in full are urged to request a payment plan. For information regarding payment plans, visit our website: Payment Plans or email a customer service agent or call 919-996-3245. To make a payment and/or get account information please visit our web self service page.  

Utility Customer Assistance Program (UCAP)

The Utility Customer Assistance Program (UCAP) was established by the City of Raleigh to help economically distressed water and sewer utility customers manage their utility bills.

UCAP is administered in partnership with the Wake County Human Services Department, which provides eligibility screening services for the program.  To apply for assistance, customers must submit an application (application instructions) to Wake County Human Service via fax: 919-212-7085, email or mail: 220 Swinburne St. Raleigh, NC 27640. 

Qualified customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. This assistance is only available to utility customers within the City of Raleigh, and the Towns of Garner and Rolesville until the funds are exhausted.

To learn more about UCAP and eligibility requirements, email a Customer Care representative or call 919-996-3245.

If you would like to contribute to UCAP, please visit the Project Share webpage to make a contribution. 



Customer Care & Billing
Web Self Service
Phone: 919-996-3245
Payments: 888-905-3169

Lead Department:
Service Categories:
Customer Care and Utility Billing