Delinquent Utility Accounts

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Payment Plans Available Utility Customer Assistance Program (UCAP)

Payment Plans Available

In recognition of the COVID19 crisis, Raleigh Water took action on March 12 by suspending water service disconnects due to non-payment, waiving late payment fees, and reconnecting accounts previously disconnected.  Disconnections for non-payment remain temporarily discontinued at this time.  However, customers struggling to pay their utility bill in full are urged to request a payment plan. For information regarding payment plans, visit our website: Payment Plans or email a customer service agent or call 919-996-3245. To make a payment and/or get account information please visit our web self service page.  

Utility Customer Assistance Program (UCAP)

The Utility Customer Assistance Program (UCAP) was established by the City of Raleigh to help economically distressed water and sewer utility customers manage their utility bills.

UCAP is administered in partnership with the Wake County Human Services Department, which provides eligibility screening services for the program.  To apply for assistance, customers must submit an application (application instructions) to Wake County Human Service via fax: 919-212-7085, email or mail: 220 Swinburne St. Raleigh, NC 27640. 

Qualified customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. This assistance is only available to utility customers within the City of Raleigh, and the Towns of Garner and Rolesville until the funds are exhausted.

To learn more about UCAP and eligibility requirements, email a Customer Care representative or call 919-996-3245.

In addition to UCAP funding, Wake County is also offering financial assistance with water and sewer utility bills through the WakeHELPS program as a response to the COVID19 crisis.  More information about the program is available in this Frequently Asked Questions document.

If you would like to contribute to UCAP, please visit the Project Share webpage to make a contribution. 



Customer Care and Billing
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