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Request Bulky, Special or E-waste Collection
How it Works
- If your item is in good condition to donate or for someone else to use, search for it in the Raleigh Reuse Web Tool to find the closest donation location.
- If the item is in poor condition, the account holder must contact Solid Waste Services at 919-996-3245. The caller must provide their name, property address, daytime phone number, and a description of item(s) to be collected. The information provided will help determine the type of collection (Bulky Load, Special Load, or E-waste).
- For Special Load Collection, a fee is issued for each four (4) cubic yard load.
- Place items at the curb on the scheduled pickup day. Do not place Bulky or Special Collection items close to cars, mailboxes, trees, or in alleyways. Items must be accessible by a knuckle boom truck without causing harm to property or the environment.
- Cancellation must occur by 12 p.m. the business day before the scheduled pickup, or you will forfeit your free Bulky Load Collection for the 90-day period or the Special Load Collection fee.
Note: One complimentary Bulky Load Collection can be scheduled per property address within a 90-day period.
Items Never Collected by the City
The following items should never be placed for collection at the curb - the City will not pick these up:
- Cardboard boxes (not in your recycling cart)
- Batteries
- Glass
- Tires (including bicycle tires)
- Car parts (bumpers, car doors, etc.)
- Construction, demolition, and/or remodeling debris, including but not limited to toilets, sinks, mirrors, windows, flooring, carpeting, cabinets, countertops, etc.
- Windows, shower doors, table tops, or mirrors
- Tree limbs larger than 5 feet long or 6 inches in diameter
- Tree stumps
- Loose leaves (not in your Yard Waste cart)
- Contractor materials (sheetrock, concrete, brick, pallets, stone, etc.)
- Treated lumber or wood
Preparing for Collection
Preparation
- Place items at the curb on a flat area, not in the street
- Be sure items are clear of obstructions such as vehicles, low-hanging limbs, signs, or utility poles, lines, and boxes. Our trucks are unable to collect obstructed items, and our crews are unable to ask that vehicles be moved. We need clearance to do our job.
- Place items on main street in front of residence. We cannot collect from alleyways. Townhome residents should place items at the end of their parking space, farthest from the curb, buildings, or mailboxes.
- Do not place items inside containers that you don't want to throw away.
Please note: Items must be properly prepared so that staff may safely provide this service. If the Bulky Load is not prepared based on the above guidelines, we may be unable to collect the load. Should this occur, a notification of improper preparation will be left, and a Special Load fee will be required for staff to return to the residence for collection. You can call 919-996-3245 to schedule a Special Load.