Cross Connection Control Program

Water and Sewer Bill Assistance:

Raleigh Water customers who need help paying their utility bills due to the COVID-19 pandemic may qualify and apply for financial aid through WakeHELPS. For more information call 919-212-0476 or view the Frequently Asked Questions Guide.

The Cross Connection Program is responsible for ensuring potable water provided by the City remains safe throughout the water distribution system and is protected from “backflow events.” (an undesirable reversal of potentially contaminated water from a customer to the City’s system.)

This protection is achieved through the installation of backflow devices or assemblies after each metered service or the right-of-way for dedicated fire service lines. For most residential customers, backflow protection is provided by a dual check device in the meter box. For other services with higher risk, testable backflow assemblies are installed and required by Raleigh City Code to be tested by a Certified Tester. The results of the test are submitted to our web based system, BSI (Backflow Solutions Inc).

Failing to adequately prevent or control backflow events could have significant negative health and economic impacts, as evidenced by the Corpus Christi, TX incident in December 2016.




Lead Department:
Service Categories:
MetersOffice of the Fire Marshal