Review and understand your utility rates billed by the City of Raleigh to customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon.
Learn more information current fee schedule.
Need Assistance with Your Utility Bill?
Financial assistance for utility bills is available through the Utility Customer Assistance Program (UCAP) or if you need more time, set up a payment plan.
Helpful Links
Utility Payment System
Raleigh uses Paymentus, a utility payment system. For more information, please visit our Paymentus Frequently Asked Questions.
Rate and Fee Increases for 2024-2025
Residential Customer Water/Wastewater, Stormwater, and Solid Waste Services Rate and Fee increases for 2024 - 2025.
Water and Sewer Rates 2024-2025
Effective July 1, 2024
View the 2024 - 2025 utility rates for all water and sewer customers
Administrative Charges
The City of Raleigh bills administrative charges to all utility customers based on water and waste water services provided.
Administrative charges cover these important components:
- Billing - This portion is based on the costs associated with the Meter Operations Division and the Customer Care and Billing Division of Raleigh Water.
- Readiness to Serve - This portion is based on some of the costs for Capital Improvements, Administrative and Utilities Support functions. In other words, this component partially funds maintenance of the infrastructure required to provide utility services to each customer.
Water Rates
Residential water rates for Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell, and Zebulon have three rate tiers based on consumption. Each tier is billed at a different rate.
| Type | Charge |
|---|---|
| Residential Water Rates (Inside City Limits): | Tier 1 = 0 - 4 CCFs billed at $2.88 |
| Tier 2 = 5 - 20 CCFs billed at $5.03 | |
| Tier 3 = 21 or more CCFs billed at $6.47 | |
| Non-Residential Water Rate: | Per CCF = $3.87 |
| Irrigation Rate: | Per CCF = $6.47 |
1 CCF = 748 gallons
To determine the amount of water used in gallons, simply multiply the number of CCFs (the consumption number on the water bill) by 748.
Water Usage Calculator
Our Raleigh Water Usage Calculator helps you figure out how much water your household uses in a month.
Watershed Protection Fee
The Watershed Protection Fee is a funding mechanism for the City's water supply protection programs. The City will impose a fee of $0.1122 per CCF (per 100 cubic feet of water). The funds are used to pay for the Upper Neuse Clean Water Initiative, as well as additional drinking water quality improvements to the treatment system, and/or for protective restoration projects.
Infrastructure Replacement Charges
These charges apply to all utility customers serviced and billed by the City of Raleigh. There is one Infrastructure Replacement Charge for water and one for wastewater. The charges are per meter and based on meter size.
Industrial Pretreatment Program Fees and Charges
View Industrial Pretreatment Program Fees for all municipalities served.
Deposits and Other Charges
View the Schedule of Deposits for all municipalities served.
Schedule of Charges effective July 1, 2024.
Please note: Sewer Only deposits are equal to three years of monthly charges and will be paid at the time the account is established. The deposit will remain on the account until the account is closed. The deposit will be applied to any unpaid charges on the final bill. Any deposit amount remaining will be refunded and a check mailed to the address on file. This may take up to 30 days.
Late Charge Delinquent Trip Charge
A late charge of $5 will be applied to accounts each month if payment has not been received on or before the due date. Delinquent accounts that are past due and have been disconnected or have received a notice of disconnection (hang tag) will be assessed a Delinquent Trip Charge of $50. Restoration of services will occur after payment of the delinquent account balance has been received by the City of Raleigh.
Meter Re-Read Charge
A $50 fee will be assessed each time a customer requests verification of the meter reading obtained by Raleigh Water and the reading is validated as correct.
If the original reading is found to be invalid, the customer will not be assessed this fee.
Meter Tampering and Civil Penalty
If tampering occurs at a residence one or more times, the City of Raleigh has the right to remove the water meter. If meter removal occurs due to tampering or non-payment of account, the customer will be assessed $125 at the time of service restoration ($50 Meter Removal Charge and $75 Meter Reset Charge), plus applicable fees for any required repairs if damage to the lines, meter, or box occurred. Service restoration will occur when the account balance is paid in full.
A civil penalty of $500 may also be applied when meter tampering has occurred. In addition, there could be criminal charges brought against the parties involved.
Warning: Meter tampering is a criminal offense and violators will be prosecuted.
Service Initiation Charge
A $50 fee will be assessed to cover charges associated with administration of the account and/or the initial meter reading. The Service Initiation Charge will be assessed per meter to all customers establishing service in their name for utility services (to include new service, transfer of service, account ownership change, etc.).
- Sec. 2-3002. - Each meter is the basis for charges and rates, etc.
- Sec. 2-3003. - Utility Service Deposit
The Service Initiation Charge will be waived for landlords who have registered with Customer Care and Billing for the Landlord Program. With the Landlord Program, the utility services will remain active and billed to the landlord between tenants.