Taxi Regulations

The City of Raleigh sets the base fare and mileage rates for cab companies that operate in Raleigh.

Taxi inspectors enforce state and local taxi laws and ordinances. Their work includes inspecting city taxi’s to ensure compliance with city regulations, issuing taxicab owner’s/driving permits and preparing reports of investigations concerning taxi owner's and driver's permit applications.

Appeals

Sec. 12-2024. - ENFORCEMENT SANCTIONS – APPEALS OF CIVIL CITATIONS
The levying of civil penalties shall be initiated by any police officer or the taxicab inspector giving writtennotice of the infraction committed to the taxicab owner or driver, along with a statement that a civil penalty is being imposed. The notice shall inform the owner or driver that he may appeal the civil penalty within 10 days to the taxicab inspector's immediate supervisor. If an appeal is made, a hearing shall be held before the taxicab inspector's immediate supervisor, who, following the hearing, shall affirm or reverse the imposition of the penalty. Appeals should be emailed to RPDTaxiInspector@RaleighNC.Gov or in writing to:
Raleigh Taxi Inspector - 2315 Atlantic Avenue – Raleigh, N.C. 27604

Sec. 12-2087. - APPEAL FROM REFUSAL TO ISSUE DRIVER’S PERMIT
In case of refusal by the taxicab inspector to grant a permit, the applicant shall have the right to appeal, in writing, within 10 days of each successive administrative refusal, to the chief of police and then to the city manager. Within 10 days after the refusal of the city manager, he may appeal, in writing, to and be heard by the council. Each written notice of appeal shall be filed with the city clerk. After refusal by the administration or council, the applicant shall make no new application within 24 months from the date he submitted the original application. During the pendency of any appeal from a decision refusing to issue a driver's permit or revoking a driver's permit, it shall be unlawful for such applicant to drive a taxicab within the City or within one mile of the corporate limits thereof. Written appeals are to be submitted to: Office of the Chief of Police – Taxi Appeals -  111 West Hargett Street Raleigh, N.C. 27601

Sec. 12-2091. – APPEALS FOR REVOCATION OF DRIVER’S AND OWNER’S PERMITS
No revocation shall become permanently effective until the person whose permit is being revoked is given reasonable notice and an opportunity to appeal, successively, to the chief of police, the city manager, and to the council, as provided in §12-2087 herein. The city manager may affirm the action of the chief of police in revoking a permit; or, may make the revocation effective for a fixed period of time not to be less than 30 days; or, may suspend a revocation upon condition that the revocation shall become effective if another violation of this part occurs within one year from the date of the first violation. Upon revocation, a notice thereof shall be served upon the person holding the permit. Written appeals are to be submitted to: Office of the Chief of Police – Taxi Appeals -  111 West Hargett Street Raleigh, N.C. 27601

No revocation shall become permanently effective until the person whose permit is being revoked is given reasonable notice and an opportunity to appeal, successively, to the chief of police, the city manager, and to the council, as provided in §12-2087 herein. The city manager may affirm the action of the chief of police in revoking a permit; or, may make the revocation effective for a fixed period of time not to be less than 30 days; or, may suspend a revocation upon condition that the revocation shall become effective if another violation of this part occurs within one year from the date of the first violation. Upon revocation, a notice thereof shall be served upon the person holding the permit, who shall immediately surrender the permit. The permit shall be retained by the police chief or his designee pending a failure to appeal or a final decision as to revocation.