Families First Coronavirus Response Act – Paid Leave Webmail PeopleSoft Promotional and Transfer Opportunities iLearn Support.raleighnc.gov Technical Support
Families First Coronavirus Response Act – Paid Leave
The Families First Coronavirus Response Act is a new federal law that requires employers to provide certain employer-paid leave for employees who cannot work or telework due to COVID-19 related reasons described in the Act. The law permits employees to take qualifying leave between now and December 31, 2020, unless the COVID-19 emergency ends before that date.
The new law provides two types of leave for those who cannot work/telework:
- A new category of Family and Medical Leave Act (FMLA) leave related to childcare called Public Health Emergency Leave (PHL);
- Up to two weeks (80 hours maximum) of Emergency Paid Sick Leave (EPSL) for reasons described in the law.
Effective April 1, 2020, both new leave benefits are available to all City employees who qualify for them. A chart summarizing the details of each leave is attached as well as a copy of the U.S. Department of Labor poster describing the leave. While the Act allows employers to exclude employees who provide services essential to respond to the COVID-19 crisis (emergency responders), so long as conditions allow it, the City will include all employees in the new leave.
Read more about the Families First Coronavirus Response Act or apply.
With Webmail access, you can use a Web browser to access your Microsoft Outlook mailbox from any computer with an Internet connection. Outlook Web Access is an effective solution for employees requiring remote access to e-mail, contacts and calendar.
Not connected to the City’s network? No problem! City of Raleigh employees can easily access PeopleSoft Financials, Timesheets, Budget information, Absence Requests, "My Pay Information", "My Personal Information" and more, any time from any location with an Internet connection. Login using your City of Raleigh username and password.
Open PeopleSoft - not on network
(Not on network means you are using an internet connection not owned by the City. If you try using this link while on the City network, it's going to lead you to the homepage. Instead, use the link below.)
Open PeopleSoft - on network
(On network means you are using Oaktree, including when on the VPN.)
Promotional and Transfer Opportunities
Current City employees can view and apply for internal promotional and transfer opportunities.
iLearn is your key to training and development opportunities. Log in to review your training history and to register for employee training.
Support.raleighnc.gov is available anytime from anywhere with an internet connection and your City of Raleigh username and password.
- Need It: request service or equipment, or
- Fix It: report an incident if you’re having problems, or
- Reset It: reset your password here.
Features of support.raleighnc.gov:
- Track the progress of your request or status of your incident
- Review your open incidents and requests on the homepage
- Check system status for enterprise services
During business hours (7:30am to 5:15pm)
- Visit support.raleighnc.gov and your ticket will be routed to the appropriate technician. For urgent issues, please call the Customer Support Center at 919-996-6000
Weekends or After hours
Support outside of normal business hours is limited to emergency situations including site and application outages. Please call 919-996-6000 for urgent issues.
For non-urgent issues submit a work order at support.raleighnc.gov and you will receive a response the following business day.