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About this guide: The City of Raleigh has compiled the information on this webpage to help you prepare yourself, your family, your home and your community for emergency situations. This guide contains information about how to contact government agencies for specific information before or after an emergency, how to compile an emergency kit for your household, and what to do during specific natural and man-made hazards. This webpage is not meant to be a comprehensive source and additional resources are provided in each section.
All of the resources listed on this page are also available as a booklet.
Booklet for download and/or print: Ready Raleigh Emergency Guide
Section One: Be Connected
*In an Emergency Dial 911
Non-emergency numbers/ Contact Information:
| Name | Phone number | Services |
| Police - General Information | 919-996-3335 | General police-related questions |
| Police - Non-Emergency Complaints | 919-831-6311 | Noise complaints, animal complaints, incidents where a crime is not currently in progress or other non-emergency situations |
| Fire | 919-996-6115 | Fire education, general fire-related questions |
| Raleigh Water - Customer Care | 919-996-3245 | Report a sewer overflow or water main break |
| Stormwater Management | 919-996-6446 - streets 919-996-3940 - other drainage |
Report a drainage issue |
| Parks, Recreation and Cultural Resources | 919-878-3561 | Report a downed tree. They will remove trees in the right-of-way, trails, or greenways, but not on private property. |
| Planning and Development - Customer Service Center | 919-996-2500 | Get assistance with permitting and inspections for storm damage repair. |
| GoRaleigh | 919-485-7433 | Bus schedules and regional transit information |
| NC Department of Transportation | 511 | Information line for statewide road conditions |
| Wake County Schools | 919-431-7400 | Wake County school delays and closings |
Utility Companies
Visit our Ready Raleigh Guide Workbook page. The workbook has several charts like the one below, you can complete. It also has an emergency supplies checklist you can check off.
| Name | Phone Number | Service |
| example: Duke Energy Progress |
example: 800-452-2777 |
example: report fallen power lines |
| your electric company | ||
| your cable company | ||
| your phone company | ||
| your gas company | ||
| others? |
Emergency information and alerts
Local news and radio stations:
- The News & Observer - daily newspaper covering North Carolina’s Triangle Region
- WRAL - NBC-affiliated television station (Digital channel 17)
- WTVD - ABC-affiliated television station (Digital channel 11)
- WNCN - CBS-affiliated television station (Digital channel 8)
- WUNC - National Public Radio station (91.5 MHz FM)
- NOAA Weather Radio Stations (Triangle Area) - Chapel Hill 162.550 Garner 162.450
Websites:
- City of Raleigh - information about city services
- Wake County - information about county services
- National Weather Service - Weather forecasts, watches, warnings, weather safety information
- Ready.gov - U.S. Department of Homeland Security - national-level emergency preparedness information
- ReadyNC.org - North Carolina Department of Public Safety - state-level emergency preparedness information
- ReadyWake.com - Wake County - county-level emergency preparedness information
- www.usgs.gov/centers/sawsc - United States Geological Survey South Atlantic Water Science Center Flood Gauge Monitoring
Twitter:
- @RaleighGov - the City of Raleigh communications team posts up-to-date information on our Twitter feed
- @ReadyWake - sign up for emergency alerts through ReadyWake
- @NWSRaleigh - National Weather Service Raleigh
- #ncwx - hashtag used during weather events by the agencies listed above and others
Facebook:
- @CityOfRaleigh - the City of Raleigh communications team posts up-to-date information on our Facebook feed
Section Two: Be Prepared
Make a plan
Planning for emergencies will help ensure everyone in your household will know what to expect and what to do in case a disaster strikes.
Visit our Ready Raleigh Guide Workbook page. The workbook has several charts you can complete and an emergency supplies checklist you can check off.
Build a kit
Keeping an emergency preparedness kit in your home can help your household be ready for a variety of emergencies. An emergency kit should provide supplies for your household for three days without power. The kit should be kept in a sturdy bag. Rethink your needs every year and update your kit as your family’s needs change.
Visit our Ready Raleigh Guide Workbook page. The workbook has several charts you can complete and an emergency supplies checklist you can check off.
Lend a hand
Friends and neighbors can be our first line of defense in an emergency. They can help watch out for your family and your home. Building connections and relationships with your neighbors can strengthen your community’s overall level of responsiveness to a disaster or emergency. This is especially true for people who do not have the physical strength to adequately prepare their home for a disaster. Community groups, neighborhood associations, school groups, teams and clubs can be sources of support during times of disaster.
As you plan and prepare your family for emergency situations, reach out to your neighbors and share contact information and other important data with them. In the event you or members of your household are injured, your neighbors may need to share vital information with first responders.
Get to know your neighbors and check on them regularly before, during and after an emergency.
Identify in-area contact people and make sure they know:
- Your household evacuation plan
- Emergency contacts
- Any special healthcare needs in your household
- Mobility needs
- Communication needs
- Languages spoken
- Cultural and religious considerations
Collect the same information from your neighbors. This will help you and them prepare and respond to emergency situations.
Before an emergency: Check in!
As you prepare your kits, check with friends and neighbors that they have all the supplies they will need for the emergency. Offer to drive them to the grocery store or help bring in outdoor furniture.
During an emergency: Stay in touch!
As is possible, keep in contact. Do not put yourself or your neighbors in danger by going outside if it is not safe to do so. If power and communications go out, make sure you have a plan for when you will be in touch after the emergency passes.
After an emergency: Follow up!
Check to see if your neighbors’ homes have been damaged, if power has been restored, etc. Ensure that their healthcare needs are met. If necessary, reach out to their emergency contacts.
Keep track of important household emergency contacts.
Visit our Ready Raleigh Guide Workbook page. The workbook has several charts you can complete and an emergency supplies checklist you can check off.
Section Three: Be Informed
This section contains information on specific hazards that may affect the Raleigh, N.C., area. Each section will give information on what to do before, during and after the hazard and other resources and information.
