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https://raleighnc.gov/water-and-sewer/services/manage-your-utility-account
11/19/2025 10:02 am

Manage Your Utility Account

Register for online billing, change account holder name, and more

Updated: Nov 19, 2025

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New Billing Portal is Now Live Make a Utility Payment Start, Stop, or Transfer Service Access Your Account Online Receive Billing Statements Electronically Other Payment Options Legal Name Changes If Account Holder is Deceased Printable Forms Questions about Your Utility Bill?

Raleigh Water Self-Service Update - Nov. 18

  • We are working diligently to improve the registration process in the new Raleigh Water Self-Service portal.
  • If you have already registered, you can login as needed. If you previously had issues registering you will be contacted by email with additional information.  
  • If you need to make a payment, you can do so through our Pay as Guest option or through our over the phone service 888-905-3169.
  • Please check back on the site for additional status updates. Should you have any questions, please contact raleighwaterselfservice@raleighnc.gov.
  • Late fees and service disconnections are suspended until further notice.

Helpful Links

New Billing Portal is Now Live

Make a Utility Payment

Make a utility bill payment online or learn about other ways to pay your utility bill.

Start, Stop, or Transfer Service

Customers can start, stop, or transfer services online.

Access Your Account Online

Manage your utility bill online by signing up for Raleigh Water Self-Service. Once registered, you can manage your utility account online.

With an online account, you can:

  • Make a payment
  • Enroll in E-Bill
  • Set up autopay
  • Update account information
  • View financial and usage history
  • View current and previous bills
  • Manage budget billing
  • Contribute to Project Share

Need Financial Assistance with Your Utility Bill?

Financial assistance for utility bills is available through the Utility Customer Assistance Program (UCAP).

Helpful Links

Receive Billing Statements Electronically

As a registered user of the Raleigh Water Self-Service, you can elect to receive your City of Raleigh utility bills electronically. Advantages of using E-Bill include receiving email notifications with bill details, receiving your bill instantly (no mailing delays), paperless billing, and convenient access. 

Here's how it works:

  • An E-Bill customer receives an email alert each month when their paperless bill is ready.
  • The email alert includes the amount due and due date, links to make an online payment, view the current bill, etc.
  • Paper bills will no longer be mailed; however, if a paper copy is needed, it can be printed from the self-service site.

Sign up today to start receiving electronic statements. If you have more than one account, you will need to accept the E-Bill terms and conditions for each account. Enrollment is simple.

Other Payment Options

View options for paying your utility bill.

Legal Name Changes

To request an update to the name on an existing account due to a legal name change, please contact a Customer Service Representative by emailing customercare@raleighnc.gov

You may be asked to provide the following:

  • Utility account number and/or service address
  • Current name on account
  • Identifying information - Social Security Number, Driver's License, etc.
  • Mailing address
  • Phone number
  • Legal document to support name change
  • Effective date of the change

If Account Holder is Deceased

It is unlawful to retain a utility account in the name of a deceased person.

The account must be closed and a new account opened in the name of the responsible party (i.e., the surviving spouse or family member, an estate or trust, etc.). 

In addition to the items listed above, you may be asked to provide copies of:

  • Death certificate
  • Court documents
  • Testamentary letter
  • Any other affidavit or document from the court that verifies that an estate exists and/or designates the executor's name and address

A deposit of $50 may still be required.  However, the service initiation fee of $50 for the new account will be waived in this circumstance.

For any additional questions, please contact customercare@raleighnc.gov.

Printable Forms

The following forms are available to print, complete and submit to the City of Raleigh:

Questions about Your Utility Bill?

Please review our Frequently Asked Questions for answers to the questions we receive most often. If you don't find your answer here, we will be happy to assist you.

Email Customer Care and Billing at  customercare@raleighnc.gov.

Customer Care and Billing

 

Raleigh Water Self-Service

Utilities Customer Service

Utility Bill Frequently Asked Questions

Customer Satisfaction Survey

Contact

 

Customer Care and Billing
Raleigh Water Self-Service
Payments: 888-905-3169

customercare@raleighnc.gov

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Department:
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