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04/22/2026 9:39 am

From Our Pipes to Your Inbox: Raleigh Water Updates

Clear updates you can trust

Updated: Apr 22, 2026

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Raleigh Water Communications Team What We Do

Need Help? Billing or Service Questions Made Easy

Questions about your bill? Need to report a water or sewer problem? Customer Care & Billing can help. Our communications team is not able to assist with specific billing inquiries.

For service during normal business hours and after hours for emergencies, call 919-996-3245.
customercare@raleighnc.gov

Hours: 
Mondays, Tuesdays, Wednesdays, Fridays: 8:30 a.m. - 5 p.m.
Thursdays: 9:15 a.m. - 5 p.m.
You can also send questions anytime through the online portal—available 24/7 once you log in.

Did you receive a System Pressure Advisory?
Learn more about System Pressure Advisories.

Helpful Links

Raleigh Water Communications Team

Think of us as your connection to Raleigh Water. We help keep residents, partners and the media informed about water quality, services, programs and emergency updates. Our goal is simple: share clear, timely information you can trust—because reliable service starts with understanding.

What We Do

Our team helps Raleigh Water stay connected with more than 650,000 people in Garner, Knightdale, Raleigh, Rolesville, Wake Forest, Wendell and Zebulon. We focus on sharing information in ways that are clear and useful for daily life.

Working with the City of Raleigh communications team and other staff, we make sure the right updates reach the right people at the right time.

Think of us as storytellers. We turn complex information about water systems into simple, helpful messages.

You’ll see updates through press releases, newsletters, social media, public alerts and other digital content.

Email the Raleigh Water Communications team for more information: RW.Communications@raleighnc.gov

 

Media Requests

Report a Problem

Billing & Account Services

Bill Payment Customer Portal

News & Updates

Projects & Programs

Contact

 

Raleigh Water Communications Team

Kimberly Holmes-Iverson  – Communications Administrator  

Phoebe Trogolo – Community Engagement Analyst

Jake Barnhart – Communications Analyst Senior

RW.Communications@raleighnc.gov 

Media Relations After-Hours Line: 919-975-7916 

Supported Services

 
Water & Wastewater Treatment Plants
Back to Water and Sewer
Department:
Water
Service Categories:
Water and Sewer Development Review
Related Services:
Water & Wastewater Treatment Plants

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