From Our Pipes to Your Inbox: Raleigh Water Updates

Questions about your bill? Need to report a water or sewer problem? CustomerCare & Billing can help.
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You can also send questions anytime through the online portal—available 24/7 once you log in.
(Our communications team is not able to assist with billing inquiries.)
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Learn more about System Pressure Advisories.

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Raleigh Water Communications Team

Think of us as your connection to Raleigh Water. We help keep residents, partners and the media informed about water quality, services, programs and emergency updates. Our goal is simple: share clear, timely information you can trust—because reliable service starts with understanding.

What We Do

Our team helps Raleigh Water stay connected with more than 650,000 people in Garner, Knightdale, Raleigh, Rolesville, Wake Forest, Wendell and Zebulon. We focus on sharing information in ways that are clear and useful for daily life.

Working with the City of Raleigh communications team and other staff, we make sure the right updates reach the right people at the right time.

Think of us as storytellers. We turn complex information about water systems into simple, helpful messages.

You’ll see updates through press releases, newsletters, social media, public alerts and other digital content.

Media Requests

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Billing & Account Services

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News & Updates

Projects & Programs