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https://raleighnc.gov/projects/goraleighgowake-access-transit-facility
09/16/2025 2:26 pm

GoRaleigh Access Van

GoRaleigh/GoWake Access Transit Facility

New Regional Paratransit Facility

Updated: Sep 16, 2025

The City of Raleigh GoRaleigh Access program currently operates out of a 1970’s era building that was built on top of an early 1900’s landfill. It is becoming structurally challenged in addition to the natural age of the facility. The facility is also shared by Wake County and their GoWake Access program. Combined there are close to 100 vehicles operating from the facility that is well beyond it’s useful life.

The new facility will have approximately 17,700 sq ft of administrative and operations space along with 31,400 sq ft in the maintenance garage (including separate clean/wash bays). The garage will have 8 bays for maintenance work, parts storage and maintenance and facilities manager office space. The administrative space will host the operations team, ADA Eligibility testing for complimentary Para-transit program along with call centers for both the City of Raleigh and Wake County. These call centers schedule over 2000 daily trips for persons with disabilities, senior citizens and for rural general public transit across Raleigh and Wake County.
 

Project Details

 
Type:
Transportation Improvements
Project Lead:
Alexander Shapiro and Elizabeth Nooe
Contractors:
Stantec Architecture Inc.

Contact

 

goraleigh@raleighnc.gov

Lead Department:
Transportation
Participating Department:
Transportation
Service Unit:
Public Transportation

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Design

In June 2025, the design phase had kicked off with Stantec. In July 2025, City staff and Stantec Architecture sat down with the end users of GoRaleigh and GoWake paratransit operations to kick off programming efforts. In August 2025, the same groups met with Stantec and undergone a Master Planning Charrette where a desired layout of all exterior areas and buildings were chosen.

GoRaleigh ADA Facility Site Plan
Lead Department:
Transportation

Project Goals

Durable, Resilient & Sustainable

Reduce maintenance/utility costs; retains aesthetic over time; functional and multi-purpose; future-proofed to accommodate growth and change; LEED Silver Facility.

Barrier-Free, Welcoming, Safe & Secure

Inviting and desirable; go beyond complying w/ ADA accessibility; make it easy to visit for eligibility screenings, provide adequate cameras, gates, clearance and enforcement.

Strengthen Partnerships & Build Trust

Meet the needs of the community by engaging with end users and being transparent.

Create a “Model” Paratransit Facility

Signature facility as a new national paratransit standard.

Consolidate Operations and Improve Efficiency

Bring everyone under one roof: City/County, Call Center, Administrative, and Operations – to streamline processes and reduce operational costs; maximize and expand services.

Complete the Facility On-time & Within Budget

Utilize early cost estimating and phasing of future plans to ensure project scope, budget and schedule are align with constraints.

Employee-Focused

Find solutions that improve the employee experience and can increase retention.

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