Frequently Called Numbers

Contact information for some of the most common questions across various departments and services.

Issue Description Contact
Applications for Employment

View current applications 
About application process

919-996-3315
HRSupport@raleighnc.gov

Building Permits, Inspections, and Zoning Development Services brings uniformity and efficiency for plan review and permitting.

919-996-2495
development.services@raleighnc.gov

Citizen Service Request (SeeClickFix) App and interactive map for public to report issues like potholes, graffiti, water, signal, sign repair, etc.   
Claims (Injury or Property Damage) If you have been involved in an incident and/or accident which resulted in bodily injury or property damage and wish to file a claim against the City of Raleigh, a City of Raleigh Claim Form must be completed and submitted.

Risk Management
919-996-2240

 

Comments or Accolades Like a program or want to comment on someone's good work? beth.stagner@raleighnc.gov
Customer Care or Billing

Customer Care and Billing is part of the City of Raleigh's Public Utilities Department, and services approximately 183,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon

919-996-3245
customercare@raleighnc.gov
 
Discolored Drinking Water Report brown, cloudy, bad smelling or tasting drinking water. 919-996-2870
Drainage Complaints Street drainage, private property and water and sewer emergencies. 

 

Street drainage, 919-996-6446
Private property,919-996-3940
Water/sewer emergencies, 919-996-3245

Graffiti  Report graffiti 919-996-6001
graffiti@raleighnc.gov
 
Missed Garbage Collection, Recycling, Yard Waste Pickup Contact the Solid Waste Services Support Center or fill out Missed Collection Form 919-996-3245
 
Missing or Damaged Street Signs   919-996-6608
TrafficEngineering@raleighnc.gov
Neighborhood Traffic Management For issues regarding speed humps, stop signs, speed limit reductions, etc. 919-996-4066
NTMP@raleighnc.gov
 
Police Always call 911 in the case of an emergency. The Raleigh police information desk does not have specific information on Wake County court dates/traffic violations/district attorney questions. The number to call is 919-755-4117 Emergency 911
Non-emergency 919-831-6311 or 919-996-3335
Internal Affairs 919-996-3155
 
Potholes, Damaged Streets, General Maintenance Problems Report damaged streets, potholes and other general street maintenance problems on City right of way. View map of City streets. 919-996-6446
pothole@raleighnc.gov
 
Problem with Services or City Employees   919-996-3077 sharon.banks@raleighnc.gov
Public Nuisances For issues regarding overgrown grass, trash or abandoned vehicles on private property,etc. General, 919-996-2444
abandoned cars on city streets,919-831-6311 or 919-996-3335
 
Public Records Requests Public records requests can be made through our online form. 919-996-3100
PublicRecords.Request@raleighnc.gov

 
Sidewalk Repairs Submit a report using the Online Sidewalk Repair Form 919-996-6446
Streetlight Repair Report a malfunction or request an evaluation Requests or evaluations, 919-996-4045
Progress Energy 800-419-6356 - Press option 3
Duke Energy 800-474-6300
Wake Electric Membership Corp 800-777-9898



 
Traffic Signal Malfunction   919-996-3020
TrafficEngineering@raleighnc.gov
 
Water Conservation Violations or Information  Check current status, alerts, and goals waterconservation@raleighnc.gov
Water or Sewer Emergencies   919-996-3245 (24/7)
Website Support

For technical issues related to the website please email the Information Technology Web Team.

For content-related issues like broken links, typos, missing information, etc email communications

 
Who to Call for Everything Else Can't find what you are looking for?

Call 919-996-3000
919-996-3107 (TDD)

 

Lead Department:
Communications
Service Categories:
Public Information