File A Claim

Jump To:

Online Form Downloadable Paper Form Claims Process

If you have been involved in an accident and/or wish to file a claim against the City, you must submit a claim form.

Please provide as much information as possible and make sure to attach any material(s) you may have, such as:

  • a police report,
  • pictures of the damages/injury, an estimate of damages,
  • and any other documentation you deem necessary.

Online Form

Downloadable Paper Form

If you are unable to complete the process using the online form above, a downloadable paper form is also available.  This form can be mailed or emailed to Risk Management at the address listed below.  

Claims Process

Upon receipt of the claim, a claims adjuster from the City’s third-party administrator will contact you within 48 business hours.  An investigation must be conducted by the claims adjuster before a final decision on liability and/or payment(s) will be made.  There are many variables during the claim investigation, and this process can take up to 30 days or longer depending on the nature of your claim.  

You may reach Risk Management by phone, mail, or email at:

City of Raleigh
Risk Management Division
PO Box 590
Raleigh, NC 27602
Office: 919-996-2240

*Sole authority to settle and/or pay claims rest with the claim’s administrator and/or the City Attorney’s Office. 


Lead Department:
Service Categories:
Risk Management