File A Claim

Online Form

Downloadable Paper Form

If you are unable to complete the process using the online form above, a downloadable paper form is also available.  This form can be mailed or emailed to Risk Management at the address listed below.  

Claims Process

Upon receipt of the claim, a claims adjuster from the City’s third-party administrator will contact you within 48 business hours.  An investigation must be conducted by the claims adjuster before a final decision on liability and/or payment(s) will be made.  There are many variables during the claim investigation, and this process can take up to 30 days or longer depending on the nature of your claim.  

You may reach Risk Management by phone, mail, or email at:

City of Raleigh
Risk Management Division
PO Box 590
Raleigh, NC 27602
Office: 919-996-2240
riskmanagement@raleighnc.gov

*Sole authority to settle and/or pay claims rest with the claim’s administrator and/or the City Attorney’s Office.