If you have been involved in an accident and / or wish to file a claim against the City, it is necessary to submit a completed claim form. Upon receipt of the claim, a Claims Adjuster from the City’s third-party claims administrator will contact you. An investigation must be conducted by the claims adjuster before a final decision on liability and / or payment(s) will be made. This process can take two to or more weeks depending upon the nature of your claim.
Special Note: Sole authority to settle and/or pay claims rest with the claims administrator and/or the City Attorney’s Office. City employees are not authorized to determine liability or obligate the City for payment of a claim.
General/Automobile Liability Claim Form
Use to our claims form to report when individuals are injured, or property is damaged due to actions of the City of Raleigh. Complete the claim form and then mail, fax, or email it to Risk Management - following the instructions at the bottom of the form.