Report a Missed Collection

Report missed garbage, recycling, or yard waste collection.

By Phone:

Customer Support Center: 919-996-3245

  • Monday| Tuesday| Wednesday| Friday: 8:30 a.m. - 5 p.m.
  • Thursday: 9 a.m. - 5 p.m.

Online:

Fill out our Missed Collection Online Form (24 hours)

Fill in your street address and phone number and hit “submit.” A service request will automatically be generated to dispatch collection crews. 

NOTE: If you are submitting a service request online, you do NOT need to call, as this will create a duplicate Work Order.

Carts should be left at the curb from 6 a.m. – 5 p.m. If carts that have not been collected within two business days call Customer Care at 919-996-3245.

Visit the Solid Waste Services Department's general information page to learn more about collection days, holidays, recycling schedules, and proper waste disposal methods.

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Lead Department:
Solid Waste Services