We're sorry we've missed your garbage, recycling, or yard waste collection. We're happy to come back for it. Please report your missed collection one of two ways.
How to report a missed collection
- Use our online form that's available 24/7. Access online form
- Call the Customer Support Center at 919-996-3245 on Mon.- Fri. between 8:30 a.m. - 5 p.m.
Once you report a missed collection, please give us two business days to return for your item(s). Be sure to leave uncollected material at the curb. Carts should be left at the curb from 6 a.m. - 5 p.m.
Requests received after 2 p.m. will be processed the next business day.