Report missed garbage, recycling, or yard waste collection.
By Phone:
Customer Support Center: 919-996-3245
- Monday| Tuesday| Wednesday| Friday: 8:30 a.m. - 5 p.m.
- Thursday: 9 a.m. - 5 p.m.
Online:
Fill out our Missed Collection Online Form (24 hours)
Fill in your street address and phone number and hit “submit.” A service request will automatically be generated to dispatch collection crews.
NOTE: If you are submitting a service request online, you do NOT need to call, as this will create a duplicate Work Order.
Carts should be left at the curb from 6 a.m. – 5 p.m. If carts that have not been collected within two business days call Customer Care at 919-996-3245.
Visit the Solid Waste Services Department's general information page to learn more about collection days, holidays, recycling schedules, and proper waste disposal methods.