Contact information for some of the most common questions across various departments and services.
| Issue | Description | Contact |
|---|---|---|
| Applications for Employment | ||
|
Building Permits, Inspections, and Zoning |
Planning and Development Customer Service Center brings uniformity and efficiency for plan review and permitting. | |
|
Citizen Service Request (SeeClickFix) |
App and interactive map for public to report issues like potholes, graffiti, water, signal, sign repair, etc. | |
| Claims (Injury or Property Damage) | If you have been involved in an incident and/or accident which resulted in bodily injury or property damage and wish to file a claim against the City of Raleigh, a City of Raleigh Claim Form must be completed and submitted. |
riskmanagement@raleighnc.gov
|
| Customer Care or Billing |
Customer Care and Billing is part of the City of Raleigh's Public Utilities Department, and services approximately 183,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon |
919-996-3245 or 888-905-3169 (make payments) customercare@raleighnc.gov |
| Discolored Drinking Water |
Report brown, cloudy, bad smelling or tasting drinking water. | 919-996-2870 |
| Drainage Complaints | Street drainage, private property and water and sewer emergencies. |
Street drainage: StormwaterCCTV@raleighnc.gov or call 919-996-6446 |
| Graffiti | Report graffiti | 919-996-6001 graffiti@raleighnc.gov |
|
Missed Garbage Collection, Recycling, Yard Waste Pickup
|
Contact the Solid Waste Services Support Center or fill out Missed Collection Form | 919-996-3245 |
| Missing or Damaged Street Signs |
919-996-6608 TrafficEngineering@raleighnc.gov |
|
| Neighborhood Traffic Management |
For issues regarding speed humps, stop signs, speed limit reductions, etc. | 919-996-4066 NTMP@raleighnc.gov |
| Police | Always call 911 in the case of an emergency. The Raleigh police information desk does not have specific information on Wake County court dates/traffic violations/district attorney questions. The number to call is 919-755-4117 | Emergency 911 Non-emergency 919-831-6311 or 919-996-3335 Internal Affairs 919-996-3155 |
| Potholes, Damaged Streets, General Maintenance Problems |
Report damaged streets, potholes and other general street maintenance problems on City right of way. View map of City streets. | 919-996-6446 To report a pothole, please complete our Pothole Repair Request Form. |
| Public Nuisances | For issues regarding overgrown grass, trash or abandoned vehicles on private property,etc. | General, 919-996-2444 abandoned cars on city streets,919-831-6311 or 919-996-3335 |
| Public Records Requests |
Public records requests can be made through our online form. | 919-996-3100 PublicRecords.Request@raleighnc.gov |
| Sidewalk Repairs |
Submit a report using the Online Sidewalk Repair Form | 919-996-6446 |
| Streetlight Repair | Report a malfunction or request an evaluation | Requests /evaluations, 919-996-4045 Progress Energy 800-419-6356, Press option 3 Duke Energy 800-474-6300 Wake Electric Membership Corp 800-777-9898 |
| Traffic Signal Malfunction |
919-996-3020 TrafficEngineering@raleighnc.gov |
|
| Water Conservation Violations or Information |
Check current status, alerts, and goals | waterconservation@raleighnc.gov |
| Water or Sewer Emergencies |
919-996-3245 (24/7) | |
| Website Support |
For technical issues related to the website please email James Alberque For content-related issues like broken links, typos, missing information, etc, please email Pete Weber |
Technical: james.alberque@raleighnc.gov Content, General: |
| Who to Call for Everything Else | Can't find what you are looking for? Call or email Communications |
Call 919-996-3000 |
