Contact information for some of the most common questions across various departments and services.
| Issue | Description | Contact |
|---|---|---|
| Applications for Employment | View current applications About application process | 919-996-3315 HRSupport@raleighnc.gov |
| Building Permits, Inspections, and Zoning | Planning and Development Customer Service Center brings uniformity and efficiency for plan review and permitting. | 919-996-2500 Customer Request Form |
| Citizen Service Request (SeeClickFix) | App and interactive map for public to report issues like potholes, graffiti, water, signal, sign repair, etc. | |
| Claims (Injury or Property Damage) | If you have been involved in an incident and/or accident which resulted in bodily injury or property damage and wish to file a claim against the City of Raleigh, a City of Raleigh Claim Form must be completed and submitted. | riskmanagement@raleighnc.gov
|
| Customer Care or Billing | Customer Care and Billing is part of the City of Raleigh's Public Utilities Department, and services approximately 183,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon | 919-996-3245 or 888-905-3169 (make payments) customercare@raleighnc.gov |
| Discolored Drinking Water | Report brown, cloudy, bad smelling or tasting drinking water. | 919-996-3245 |
| Drainage Issues - Private Property | Drainage issues involving private property | stormwaterdrainage@raleighnc.gov or call 919-996-3779 |
| Drainage Issues - Streets | Drainage issues involving city streets | Storm Drainage Problems Form or call 919-996-6446 |
| EV Charging Station | If an EV charging station is not working, report it using the SeeClickFick page. | Citizen Service Request (SeeClickFix) |
| Graffiti | Report graffiti | 919-996-6446 Graffiti Report Form |
Missed Garbage Collection, Recycling, Yard Waste Pickup
| Contact the Solid Waste Services Support Center or fill out Missed Collection Form | 919-996-3245 |
| Missing or Damaged Street Signs | 919-996-6608 TrafficEngineering@raleighnc.gov | |
| Neighborhood Traffic Management | For issues regarding speed humps, stop signs, speed limit reductions, etc. | 919-996-4066 NTMP@raleighnc.gov |
| Police | Always call 911 in the case of an emergency. The Raleigh police information desk does not have specific information on Wake County court dates/traffic violations/district attorney questions. The number to call is 919-755-4117 | Emergency 911 Non-emergency 919-829-1911 or 919-996-3335 Internal Affairs 919-996-3155 |
| Potholes, Damaged Streets, General Maintenance Problems | Report damaged streets, potholes and other general street maintenance problems on City right of way. View map of City streets. | 919-996-6446 To report a pothole, please complete our Pothole Repair Request Form. |
| Public Nuisances | For issues regarding overgrown grass, trash or abandoned vehicles on private property,etc. | General, 919-996-2444 abandoned cars on city streets,919-831-6311 or 919-996-3335 |
| Public Records Requests | Public records requests can be made through our online form. | 919-996-3100 PublicRecords.Request@raleighnc.gov |
| Sidewalk Repairs | Submit a report | 919-996-6446 or email sidewalk@raleighnc.gov |
| Streetlight Repair | Report a malfunction or request an evaluation | Requests /evaluations, 919-996-4045 Progress Energy 800-419-6356, Press option 3 Duke Energy 800-474-6300 Wake Electric Membership Corp 800-777-9898 |
| Traffic Signal Malfunction | 919-996-6020 TrafficEngineering@raleighnc.gov | |
| Water Conservation Violations or Information | Check current status, alerts, and goals | waterconservation@raleighnc.gov |
| Water or Sewer Emergencies | 919-996-3245 (24/7) | |
| Water Pollution | Report water pollution | illegaldischarge@raleighnc.gov |
| Website Support | For technical issues related to the website please email James Alberque For content-related issues like broken links, typos, missing information, etc, please email Pete Weber | Technical: james.alberque@raleighnc.gov Content, General: |
| Who to Call for Everything Else | Can't find what you are looking for? Call or email Communications | Call 919-996-3000 919-996-3107 (TDD) communications@raleighnc.gov |
