Apply to the 911 Training Academy!

Thanks to the CPR instructions Call Taker Mariah Friedrich shared over the phone with a Raleigh husband, his wife survived cardiac arrest. If you, like Mariah, are passionate about helping others, join the Raleigh-Wake Emergency Communications Center (ECC) team and make a real difference in your community!

The center is looking for candidates for its next training academy. Here are the details.

• Application period: Now until July 9, 2026 
• Academy dates: Begins Thursday, Sept. 10 (12–14 weeks)
• Starting salary: $49,100.00 (no experience required)
• Apply now!

Your Path to Becoming a Call Taker or Telecommunicator

1. Application review

Submit your application by July 9 before 11:59 p.m.

2. Employment skills test

Qualified applicants will complete the CritiCall assessment, evaluating skills such as:

• Data entry
• Typing speed and accuracy
• Spelling
• Reading comprehension

3. Panel interview

Pass the test and move on to a virtual panel interview.

4. Next steps

Recommended candidates will complete:

• A criminal background check
• A psychological evaluation
• Additional pre-employment requirements

Academy Training and Job Duties

During the academy, you'll receive hands-on training to become a 911 call taker or telecommunicator. Core responsibilities include:

• Answering emergency (911), non-emergency, and administrative calls
• Gathering critical information from callers
• Entering data into the computer-aided dispatch (CAD) system

Why Join Us?

• Impact – Serve and protect more than 1.19 million residents in Raleigh and Wake County
• Career growth – Gain invaluable skills in a high-demand field
• Supportive team – Train alongside dedicated professionals who are passionate about public safety

If you’re ready to make a difference, apply today and start your journey in emergency communications.

Virtual Information Sessions

Virtual information sessions will be held on the dates listed below through Microsoft Teams.