The Raleigh-Wake Emergency Communications Center, also known as Raleigh-Wake 9-1-1, answers emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches the appropriate help. The professional staff is dedicated to providing quality service not only to our citizens but also to the first responders that we serve.
The center provides dispatching and centralized communications for four EMS agencies, eight law enforcement agencies, and 20 fire departments, serving more than one million residents in an area of 860 miles. The 9-1-1 Center employs a highly trained staff using the latest in technology in order to maintain our high commitment to public safety.
Don’t Hang Up!
Besides completed calls, the center receives almost 120,000 hang-up calls per year – and that can cause problems.
If you call 911 by mistake, DO NOT HANG UP. Stay on the line and tell the dispatcher that everything is all right.
Also, do not hang up if 911 doesn’t answer right away when you call. Stay on the line – your call WILL be answered.
During periods of increased call volume, the Raleigh-Wake Emergency Communications Center is implementing an automatic acknowledgement on 911 calls. The purpose of the automatic acknowledgement is to:
- Immediately recognize the call in the 911 system
- Inform callers that they have reached 911
- Instruct caller not to hang up
911 callers will hear a pre-recorded message: “You have reached Raleigh Wake 911, please, do not hang up. We are experiencing higher than normal call volume and your call will be answered by the first available 911 operator, please do not hang up.”
For more information, see our news story.