Operator at Raleigh-Wake Emergency Communications Center

Emergency Communications

Emergencies should be reported by dialing 911


Citywide COVID-19 Information:

With the coronavirus, or COVID-19, in the news, we wanted to update you on how the City is addressing the issue. The City of Raleigh, Wake County Public Health, and other local partner organizations are taking measures to prepare for the potential spread of the virus.

Visit our all-inclusive Citywide COVID-19 info page.

The Raleigh-Wake Emergency Communications Center, also known as Raleigh-Wake 9-1-1, answers emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches the appropriate help. The professional staff is dedicated to providing quality service not only to our citizens but also to the first responders that we serve.

The center provides dispatching and centralized communications for four EMS agencies, eight law enforcement agencies, and 20 fire departments, serving more than one million residents in an area of 860 miles. The 9-1-1 Center employs a highly trained staff using the latest in technology in order to maintain our high commitment to public safety. Recently the 9-1-1 Center was recognized by 911 Dispatcher Edu as one of the Top Ten 9-1-1 Call Centers in the United States for 2015. 911 Dispatcher EDU's Top Ten 911 Call Centers.

View Accreditation and Awards 

 

Contact

 

Address

Raleigh-Wake Emergency
Communications Center
Raleigh , NC 27601

Emergencies:
911

Non-Emergencies:
919-829-1911

Administration
919-996-3530
(M-F 9 a.m. - 5 p.m.)

Recruitment and Training
919-996-5050
(M-F 9 a.m. - 5 p.m.)

Fax
919-954-6131

Emergency Communications Director:
Dominick Nutter

911: Call If You Can, Text When You Can’t 

You can also text photos and video 

Raleigh and Wake County residents have an additional way to communicate with 911. You can text, including sending pictures and videos*, to the Raleigh-Wake Emergency Communications Center (911). The service, which you should use if you can’t call 911, supports our efforts to strive to do the best we can for the community and our residents. Learn more