Operator at Raleigh-Wake Emergency Communications Center

Emergency Communications

Emergencies should be reported by dialing 911

The Raleigh-Wake Emergency Communications Center, also known as Raleigh-Wake 9-1-1, answers emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches the appropriate help. The professional staff is dedicated to providing quality service not only to our citizens but also to the first responders that we serve.

The center provides dispatching and centralized communications for four EMS agencies, eight law enforcement agencies, and 20 fire departments, serving more than one million residents in an area of 860 miles. The 9-1-1 Center employs a highly trained staff using the latest in technology in order to maintain our high commitment to public safety. 

View Accreditations and Awards 

 

Contact

 

Address

Raleigh-Wake Emergency
Communications Center
Raleigh , NC 27601

Emergencies:
911

Non-Emergencies:
919-829-1911

Administration
919-996-3530
(M-F 9 a.m. - 5 p.m.)

Recruitment and Training
919-996-5050
(M-F 9 a.m. - 5 p.m.)

Fax
919-954-6131

Emergency Communications Director:
Dominick Nutter

ECC: Raleigh Wake 911

This video tells you about the ECC, services we provide, and information dispatchers may request. 

911: Call If You Can, Text When You Can’t 

hands texting on a smartphone

Raleigh and Wake County residents have an additional way to communicate with 911. You can text, send pictures and videos*, to the Raleigh-Wake Emergency Communications Center (911). Use this service if you can’t call 911. Learn more