911 Statistics

Each year the Raleigh-Wake 911 Call Center receives thousands of calls. View some key statistics from 2024. 

2024 Stats

• 911 Calls – 542,598
• 10-Digit Calls – 267,235
• Outgoing Calls – 227,262
• Public Safety Dispatch – 517,789

The ECC received 95 pieces of feedback which include 22 commendations and 73 complaints. The commendations and complaints are summarized below:

• 12 commendations (seven from residents, 15 from service agencies); and,
• 73 complaints (22 from residents, 51 from services agencies. Of those, 66 were found to be valid, seven were unfounded).

2025 Stats

911 Calls – 539,958

10-Digit Calls – 266,248

Public Safety Dispatches – 534,960

The ECC received 77 feedbacks which included 11 commendations and 66 complaints.   The commendations and complaints are summarized below.

11 commendations (6 from residents, 5 from service agencies); and
66 complaints (23 from residents, 43 from service agencies).  Of those, 56 were found to be valid and 11 were unfounded.