Are you passionate about helping others? Join the Raleigh-Wake Emergency Communications Center team and make a real difference in your community!
Here is some key information:
- Application period: June 23 - July 2
- Academy start date: Begins Thursday, Sept. 25 (the academy lasts for 12 to 14 weeks)
- Starting salary: $45,323 (no experience required)
- Apply Now
Application Process
Your path to becoming a call taker or a telecommunicator:
1. Application review: Submit your application by July 2 before 11:59 p.m
2. Employment skills test: Qualified applicants will complete the CritiCall assessment, evaluating skills such as:
- Data entry
- Typing speed and accuracy
- Spelling
- Reading comprehension
3. Panel interview: Pass the test and move on to a virtual panel interview.
4. Next steps: Recommended candidates will complete:
- A criminal background check
- A psychological evaluation
- Additional pre-employment requirements
Academy Training and Job Duties
During the academy, you'll receive hands-on training to become a 911 call taker or a telecommunicator. Core responsibilities include:
- Answering emergency (911), non-emergency, and administrative calls
- Gathering critical information from callers
- Entering data into the Computer-Aided Dispatch (CAD) system
Why Join Us?
- Impact: Serve and protect more than 1.2 million residents in Raleigh and Wake County.
- Career growth: Gain invaluable skills in a high-demand field.
- Supportive team: Train alongside dedicated professionals who are passionate about public safety.
Virtual Information Sessions
The ECC will hold virtual information sessions about the academy on the dates listed below through Microsoft Teams (need help?).
Saturday, June 28, 10 a.m. - 11 a.m.
Join the meeting now
Meeting ID: 231 905 125 730 1
Passcode: 74W4tR3V
Dial in by phone
+1 919-561-6523,,330053973# United States, Raleigh
Find a local number
Phone conference ID: 330 053 973#
Monday, June 30, 7 p.m. - 8 p.m.
Join the meeting now
Meeting ID: 246 904 145 765 2
Passcode: r3fG6SG2
Dial in by phone
+1 919-561-6523,,724567907# United States, Raleigh
Find a local number
Phone conference ID: 724 567 907#
Thursday, July 3, 11 a.m. - 12 noon
Join the meeting now
Meeting ID: 246 154 133 941 0
Passcode: SG2CM2jC
Dial in by phone
+1 919-561-6523,,312876630# United States, Raleigh
Find a local number
Phone conference ID: 312 876 630#