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08/16/2024 12:10 pm

Start or Stop Utility Services

Moving in? Moving out? New construction ready for meter set?

Updated: Aug 16, 2024

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Start, Stop, Transfer Services; Things You Should Know... Meter Set Requests Avoid Additional $50 'Not Ready' Fee

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

Start, Stop, Transfer Services; Things You Should Know...

Start Service/Meter Sets
Stop Service
Transfer Service

Things you should know:

  • Please allow (5) five business days to process your new service request. 
  • Requests are performed weekdays during normal business hours
  • Identity of the account holder will be verified for all new accounts 
  • Examples of proof of identity include but not limited to: social security card, valid driver’s license, passport, state-issued photo id card, lease/rental agreement.  Businesses must provide a tax identification number
  • New accounts are required to pay a $50 service initiation fee 
  • New customers are required to pay a $50 deposit
  • Before your service is connected, make sure all faucets are turned off and sink/tub stoppers are open to prevent accidental flooding
  • Customers are responsible for stopping their account and final bill will be calculated from the last meter reading at the time services are disconnected
  • If stopping your account, remember to update your mailing address
  • Register your account online.

Meter Set Requests

  • Meter set requests: fill out the start contract at above link
  • Prior to requesting a meter set, be sure that the utility connection permit has been obtained, the property is in compliance with City code and the property is ready for meter installation
  • There will be a $50 fee if the property is not ready for a meter

Avoid Additional $50 'Not Ready' Fee

Prior to requesting a meter set, be sure that:

  • the Utility Connection Permit has been obtained
  • the property is in compliance with City Code
  • the property is ready for meter installation

There will be an additional $50 Meter Set Return Trip Fee (Not Ready) for each address that does not meet code.

Customer Care and Billing

 

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Contact

 

Customer Care & Billing
Web Self Service
customercare@raleighnc.gov
Phone: 919-996-3245
Payments: 888-905-3169

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Lead Department:
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Service Categories:
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