Tour Safety Tour Forms and Online Request
Our treatment facilities are industrial sites operating 24-hours a day, seven days a week. Sturdy closed shoes, socks and long pants are required for both your safety and comfort. No flip-flops, sandals, clogs, open toed shoes, shorts, or skirts are allowed. Details are covered in the Tour Guidelines.
Please be advised that due to security issues, we reserve the right to refuse anyone from taking part in a tour. We also reserve the right to cancel tours in the event of a plant or City emergency or inclement weather. Tours are not available on weekends or on City recognized holidays.
While some tours involve quite a bit of walking, climbing stairs, in tight hallways and tunnels, we can change the route to accommodate wheel chairs, canes, and walkers. We ask that all participants are 10 years or older, and we can only accommodate groups of 20 or less.
Tour Forms and Online Request
Thank you for your interest in touring Raleigh Water's water or wastewater treatment plants. We offer plant tours to City of Raleigh utility customers and university groups, but we cannot accommodate groups from outside our service area. Please allow two weeks advance notice of your requested tour date to accommodate plant staff notification and proper scheduling at our facilities. We look forward to providing you with an interesting, informative and worthwhile experience.
Please note that our Neuse River Resource Recovery Facility and E.M. Johnson Water Treatment Plant are not available for tours at this time due to heavy construction occurring at these sites.