Manage Your Utility Account

Start, Stop, or Transfer Service

Customers can start, stop, or transfer services online.

Access Your Account Online

Manage your utility bill online by registering to use Customer Care and Billing Online Services. Once registered, you can simply sign in when you want to manage your utility account online.

With an online account, you can:

Make a payment
Enroll in E-Bill
Set up autopay
Update account information
View financial and usage history
View current and previous bills
Manage budget billing
Contribute to Project Share

About E-Bills

As a registered user of the Customer Care and Billing Online Services, you can elect to receive your City of Raleigh utility bills electronically. Advantages of using E-Bill include receiving email notifications with bill details, receiving your bill instantly (no mailing delays), paperless billing, and convenient access.

Here's how it works:

An E-Bill customer receives an email alert each month when their paperless bill is ready.
The email alert includes the amount due and due date, links to make an online payment, view the current bill, etc.
Paper bills will no longer be mailed; however, if a paper copy is needed, it can be printed from the self-service site.

Sign up today to start receiving electronic statements. If you have more than one account, you will need to accept the E-Bill terms and conditions for each account. Enrollment is simple.

Legal Name Changes

To request an update to the name on an existing account due to a legal name change, please contact a Customer Service Representative by emailing customercare@raleighnc.gov

You may be asked to provide the following:

Utility account number and/or service address
Current name on account
Identifying information - Social Security Number, Driver's License, etc.
Mailing address
Phone number
Legal document to support name change
Effective date of the change

If Account Holder is Deceased

It is unlawful to retain a utility account in the name of a deceased person.

The account must be closed and a new account opened in the name of the responsible party (i.e., the surviving spouse or family member, an estate or trust, etc.).

In addition to the items listed above, you may be asked to provide copies of:

Death certificate
Court documents
Testamentary letter
Any other affidavit or document from the court that verifies that an estate exists and/or designates the executor's name and address

A deposit of $50 may still be required. However, the service initiation fee of $50 for the new account will be waived in this circumstance.

For any additional questions, please contact customercare@raleighnc.gov.

Printable Forms

The following forms are available to print, complete and submit to the City of Raleigh:

AutoPay Bank Draft Authorization (downloadable PDF)
AutoPay Bank Draft Authorization - Spanish version (downloadable PDF)
Landlord Program - Utilities Authorization (downloadable PDF)
Landlord Program - Utilities Authorization - Spanish version (downloadable PDF)
Medical Life Support Application (downloadable PDF)
Medical Life Support Terms and Conditions (downloadable PDF)

Questions about Your Utility Bill?

Please review our Frequently Asked Questions for answers to the questions we receive most often. If you don't find your answer here, we will be happy to assist you.

Email Customer Care and Billing at customercare@raleighnc.gov.

Customer Care and Billing

Web Self Service

Utilities Customer Service

Utility Bill Frequently Asked Questions

Customer Satisfaction Survey

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Manage Your Utility Account

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