Manage Your Utility Account Online

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Access Your Account Online Update Your Contact Information Be Smart - Choose E-Bill How Does E-Bill Work?

More than 98,000 City of Raleigh utility accounts are managed by customers using Customer Care and Billing Online Services.  If you haven't already signed up, register today.

Access Your Account Online

Register to use Customer Care and Billing Online Services.  Then simply sign in when you want to manage your utility account online.

You will have access to:

  • Make a Payment
  • E-Bill Enrollment
  • AutoPay Enrollment
  • Access Account information
  • Update Your Information
  • Financial and Usage History
  • Current and Previous Bills

As a registered user of Customer Care and Billing Online Services, you will be eligible to receive your monthly utility bills electronically (E-Bill).  If you choose to enroll in E-Bill, it can be done easily when you are signed in to the online system.

Update Your Contact Information

New phone number?  Different email address?  New mailing address?

Things change, so we made it easy to update your account information.  When you sign in to the Customer Care and Billing Online Service site, it only takes a few seconds to update your information.

Be Smart - Choose E-Bill

As a registered user of the Customer Care and Billing Online Services, you can elect to receive your City of Raleigh utility bills electronically.  There are many advantages to E-Bill:

  • Email notification with bill details
  • Receive your bill instantly
  • No mailing delays
  • Reduce paperwork
  • Simple and convenient access
  • Efficient way to manage your account

Sign up today to start receiving electronic statements. If you have more than one account, you will need to accept the E-Bill terms and conditions for each account.

Enrollment is simple.

Why not give it a try?

Log in

Register to enroll

How Does E-Bill Work?

E-Bill is an optional method for receiving your monthly utility bill electronically from the City of Raleigh.  Here's how it works:

  • An E-Bill customer receives an email alert each month when their paperless bill has been prepared.
  • The email alert includes the Amount Due and Due Date, as well as links to make an online payment, view the current bill, etc.
  • Paper bills will no longer be mailed; however, if a paper copy is needed, it can be printed from the self service site.
Lead Department:
Service Categories:
Utility Billing