Are you passionate about helping others? Join the Raleigh-Wake Emergency Communications Center team and make a real difference in your community!
Here is some key information:
- Application period: March 17 - April 6
- Academy start date: Thursday, June 12 (the academy lasts for 12 to 14 weeks)
- Starting salary: $45,323 (no experience required)
- Apply Now
Application Process
Your path to becoming a call taker or a telecommunicator:
1. Application review: Submit your application by April 6 before 11:59 p.m
2. Employment skills test: Qualified applicants will complete the CritiCall assessment, evaluating skills such as:
- Data entry
- Typing speed and accuracy
- Spelling
- Reading comprehension
3. Panel interview: Pass the test and move on to a virtual panel interview.
4. Next steps: Recommended candidates will complete:
- A criminal background check
- A psychological evaluation
- Additional pre-employment requirements
Academy Training and Job Duties
During the academy, you'll receive hands-on training to become a 911 call taker or a telecommunicator. Core responsibilities include:
- Answering emergency (911), non-emergency, and administrative calls
- Gathering critical information from callers
- Entering data into the Computer-Aided Dispatch (CAD) system
Why Join Us?
- Impact: Serve and protect more than 1.19 million residents in Raleigh and Wake County.
- Career growth: Gain invaluable skills in a high-demand field.
- Supportive team: Train alongside dedicated professionals who are passionate about public safety.
Virtual Information Sessions
The ECC will hold virtual information sessions about the academy on the dates listed below through Microsoft Teams (need help?).
Monday, March 31, 7 - 8 p.m.
Join the meeting now
Meeting ID: 294 488 158 162
Passcode: RF9jt9Pj
Dial in by phone
+1 919-561-6523,,746505748# United States, Raleigh
Find a local number
Phone conference ID: 746 505 748#
Thursday, April 3, 11 a.m. - 12 noon
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Meeting ID: 252 135 943 970
Passcode: PZ7cn2fq
Dial in by phone
+1 919-561-6523,,65310165# United States, Raleigh
Find a local number
Phone conference ID: 653 101 65#
Saturday, April 5, 10–11 a.m.
Join the meeting now
Meeting ID: 233 163 965 145
Passcode: bi6ca2wX
Dial in by phone
+1 919-561-6523,,401871902# United States, Raleigh
Find a local number
Phone conference ID: 401 871 902#