In our latest episode of Your City, Answered, Customer Experience Manager Karen Ray shares an inside look at Ask Raleigh, the City’s customer experience portal launched last year.
Accessible through our website, Ask Raleigh gives residents an easy way to request services, submit questions, or report concerns of any kind—from potholes and fallen trees to damaged street signs or public nuisances like tall grass or illegal dumping.
Karen also explains how Ask Raleigh supports a broader, long-term customer experience strategy that will continue to expand as the new City Hall opens next year. Her message is simple: we’re here to help—please don’t hesitate to reach out.
Listen now, and explore all past episodes on our website. New episodes are released regularly — follow and subscribe wherever you listen to stay connected.