Loan Servicing

For the Homebuyer Assistance Program, Housing Rehabilitation Programs, and Community Development Projects

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Borrower Service Pay Off a Loan Send a Loan Payment Request Loan Subordination

The Loans Unit in the Community and Small Business Development Division is tasked with overseeing the servicing loans provided under our Homebuyer Program, Housing Rehabilitation Programs, Community Development Projects, and other housing-related loans provided by the City of Raleigh.

AmeriNat is the loan servicer for the City of Raleigh and receives payments and handles issues relating to repayment of loans to the City.

Contact Information:

Borrower Service

Borrowers can use the AmeriNat Loan Link portal to access the borrower-facing website to view and interact with their accounts. For details on how to register an account with Loan Link, please click here

Please contact AmeriNat Customer Service at 1-800-943-1988 or by email at with any questions regarding account registration. 

Pay Off a Loan

If you want to pay your loan in full, you need to submit a payoff request. Third-party requests should be accompanied by the loan number and a borrower authorization.

Payoff Request by Phone: 
Call 1-800-943-1988, then press 4 for payoffs

Payoff Request by Email: 
Send an email to

Send a Loan Payment

Payments can be made online by visiting the AmeriNat website. Under the Login tab, select Loan Link to log in and make a payment. 

By Mail:
Please write your loan number on the check and mail in your payment to AmeriNat. 

P.O. Boz 52211
Phoenix AZ 85072-2211

Request Loan Subordination

The City may permit refinancing of the homeowner’s primary mortgage and re-subordination of the lien under the following circumstances:

  • Refinance loans to change rate or term. The rate must be less than the original rate and must be fixed. 
  • Cash-out refinance loans for home improvement (to correct code violations, or other extenuating circumstances, as determined by staff) or economic/medical emergencies.

The lender should complete the Request for Subordination and submit the form with the required supporting documents. To submit the request, please email the completed package to



AmeriNat Loan Servicing 

City of Raleigh
Community and Small Business Development


Lead Department:
Housing and Neighborhoods
Service Categories:
Community Development