The City of Raleigh is contracting with an outside partner to implement a Crisis Call Diversion (CCD) Line within our Emergency Communications Department.
What is CCD?
When a resident calls 911 with a mental or behavioral health crisis, they may be diverted to a licensed clinician.
The clinician will provide over-the-phone support and de-escalation and connect the individual to the resources they need.
Help will be available around the clock. After hours, calls will roll to our partner, Alliance Health.
Callers who will be eligible for this service must not have a weapon, or be a danger to themselves or others.