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Paymentus FAQ

Frequently Asked Questions about new utility payment system


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Ways to pay my bill through Paymentus. What are the types of payment accepted? What is the minimum and maximum amount accepted? What are some of the new features offered through the Paymentus system? Can I cancel a future dated payment? Will a future dated payment prevent my services from being disconnected? If I have an AutoPay Credit/Debit card, can I set up a Pay Plan or vice versa? If I have an AutoPay set up from my Bank account, how can I switch it to use a Credit/Debit Card? In online Self Service, I see PayPal and Venmo, can I pay with other methods?

Ways to pay my bill through Paymentus.

Over the Phone:
Call Paymentus at 888-905-3169 and follow the prompts.
Call the City of Raleigh at 919-996-3245 and follow the prompts.

What Information do I need to provide when making a payment over the phone?
Account Number and have your service Zip Code available.

Make a payment through the City of Raleigh’s website:
Log in with your Username and Password.
Make a One Time Payment with your Account Number and service Zip Code.

What are the types of payment accepted?

Phone: Visa, MasterCard, American Express, and Discover
Online: Visa, MasterCard, American Express, Discover, 
E-Check, Venmo, PayPal, and PayPal Credit.

What is the minimum and maximum amount accepted?

Minimum: Two dollars ($2.00)
Maximum: Twenty thousand dollars ($20,000.00)

What are some of the new features offered through the Paymentus system?

Saving Payment methods both over the phone and on the website
Create an AutoPay using a Credit/Debit Card.
Future Dated Payments (up to the Due Date)

Can I cancel a future dated payment?

Yes. Call Customer Care and Billing at 919-996-3245 during normal business hours with at least 48 hours’ notice.

Will a future dated payment prevent my services from being disconnected?

No.  A Pay Plan would need to be created. Pay Plans can be created through the website or by calling Customer Care and Billing using 919-996-3245.

If I have an AutoPay Credit/Debit card, can I set up a Pay Plan or vice versa?

No. To create the other payment method, the prior payment method must be stopped.

If I have an AutoPay set up from my Bank account, how can I switch it to use a Credit/Debit Card?

If you have an online account already set up, you can cancel your AutoPay online or by using 919-996-3245 and working with a Customer Care and Billing Associate.

In online Self Service, I see PayPal and Venmo, can I pay with other methods?

Yes. Additional customer options are Electronic Check and various Debit and Credit Cards. You will need to add a payment method first. Click on the + Add Payment Method. You can also choose to save the card information for your next visit.

Contact

 

Customer Care and Billing
Web Self Service
customercare@raleighnc.gov

919-996-3245 or 888-905-3169

Department:
Water

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