Paymentus FAQ

Ways to pay my bill through Paymentus.

Over the Phone:
Call Paymentus at 888-905-3169 and follow the prompts.
Call the City of Raleigh at 919-996-3245 and follow the prompts.

What information do I need to provide when making a payment over the phone?
Account Number and have your service Zip Code available.

Make a payment through the City of Raleigh’s website:
Log in with your Username and Password.
Make a one time payment with your Account Number and service Zip Code.

What are the types of payment accepted?

Phone: Visa, MasterCard, American Express, and Discover
Online: Amazon Pay, Visa, MasterCard, American Express, Discover, 
E-Check, Venmo, PayPal, and PayPal Credit.

What is the minimum and maximum amount accepted?

Minimum: Two dollars ($2.00)
Maximum: Twenty thousand dollars ($20,000.00)

What are some of the new features offered through the Paymentus system?

Saving payment methods both over the phone and on the website. 
Create an AutoPay using a Credit/Debit Card.
Future Dated Payments (up to the Due Date)
Make a one-time payment without logging in.

Can I cancel a future dated payment?

Yes. Call Customer Care and Billing at 919-996-3245 during normal business hours with at least 48 hours’ notice.

Will a future dated payment prevent my services from being disconnected?

No.  A Pay Plan would need to be created. Pay Plans can be created through the website or by calling Customer Care and Billing using 919-996-3245. For more information visit.

If I have an AutoPay Credit/Debit card, can I set up a Pay Plan or vice versa?

Yes. If you have enrolled in paying via autopay by credit or debit card, you can set up a pay plan and pay plan payments can be made by your autopay credit or debt card. Sign into or, set up an account, using web self-service to add a pay plan or an autopay credit card payment method. For more information visit.

If I have an AutoPay set up from my bank account, how can I switch it to use a Credit/Debit Card?

If you have an online account already set up, you can cancel your AutoPay online or by using 919-996-3245 and working with a Customer Care and Billing Associate.

In online Self Service, I see PayPal and Venmo, can I pay with other methods?

Yes. Additional customer options are Electronic Check and various Debit and Credit Cards. You will need to add a payment method first. Click on the + Add Payment Method. You can also choose to save the card information for your next visit.