
Our Web Department was created in 2015
Paymentus FAQ
Frequently Asked Questions about new utility payment system
Updated: Apr 22, 2025
- Department:
- Water
Thank you for printing this page from the City of Raleigh's Official Website (www.raleighnc.gov)
https://raleighnc.gov/water-and-sewer/services/paymentus-faq
04/22/2025 9:40 am
Our Web Department was created in 2015
Frequently Asked Questions about new utility payment system
Updated: Apr 22, 2025
Over the Phone:
Call Paymentus at 888-905-3169 and follow the prompts.
Call the City of Raleigh at 919-996-3245 and follow the prompts.
What information do I need to provide when making a payment over the phone?
Make a payment through the City of Raleigh’s self service portal:
Phone: Visa, MasterCard, American Express, and Discover
Online: Amazon Pay, Visa, MasterCard, American Express, Discover,
E-Check, Venmo, PayPal, and PayPal Credit.
Minimum: Two dollars ($2.00)
Maximum: Twenty thousand dollars ($20,000.00)
Yes. Call Customer Care and Billing at 919-996-3245 during normal business hours with at least 48 hours’ notice.
No. A Pay Plan would need to be created. Pay Plans can be created through the self service portal or by calling Customer Care and Billing at 919-996-3245. Learn more about payment plans.
Yes. If you have enrolled in paying via autopay by credit or debit card, you can set up a pay plan and pay plan payments can be made by your autopay credit or debt card. Sign into or, set up an account, using web self-service to add a pay plan or an autopay credit card payment method. Learn more about payment plans.
If you have an online account already set up, you can cancel your AutoPay online or by calling 919-996-3245 and working with a Customer Care and Billing Associate.
Yes. Additional customer options are Electronic Check and various Debit and Credit Cards. You will need to add a payment method first. Click on the + Add Payment Method. You can also choose to save the card information for your next visit.