Billing Update for Raleigh Water Customers

Raleigh Water is experiencing a delay in the mailing of paper water bills due to an issue with our print vendor. Some customers may receive their paper bills later than expected, or not at all. Electronic bills have been sent as usual.

To ensure no one is penalized for this delay, Raleigh Water has temporarily suspended service disconnections and late fees.

We are working to quickly resolve the issue. Thank you for your patience and understanding. If you have questions about your account or need help signing up for electronic billing, please call Customer Care and Billing at 919-996-3245 or visit the self-service webpage.